APPENDIX A: Troubleshooting
This chapter covers potential problems and the corresponding remedies.
A.1 Using LEDs to Diagnose Problems
The LEDs are useful aides for finding possible problem causes.
A.1.1 Power LED
The PWR LED on the front panel does not light up.
Steps | Corrective Action |
1Make sure that the Disk Master’s power adaptor is connected to the device and plugged in to an appropriate power source. Use only the supplied power adaptor.
2Check that the Disk Master and the power source are both turned on and the device is receiving sufficient power.
3Check the power jack and verify.
4If the error persists, you may have a hardware problem. In this case, you should contact your vendor.
A.1.2 LED Link
The LAN LED on the front panel does not light up.
Steps | Corrective Action |
1Check the Ethernet cable connections between the Disk Master and the computer or hub.
2Check for faulty Ethernet cables.
3Make sure your computer’s Ethernet card is working properly.
4If these steps fail to correct the problem, contact your local distributor for assistance.
A.2 Login: Username and Password
I forgot my login username and/or password.
Steps | Corrective Action |
1If you have changed the password and have now forgotten it, you will need to upload the default configuration file. This will erase all
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