ATTO Technology FC2600, FCSW operation manual Troubleshooting, Macintosh

4If it has been identified, click on the Drivers Tab to see if the ATTO ExpressPCI host adapter driver has been started. It will say Started in the right hand column of the window. If the ATTO ExpressPCI host adapter driver appears but is not started, check on the device status. In the Control Panel click on Devices and scroll down to expresfc. Click Startup button. Startup type should be Boot. Click on Hardware profiles, status should be Enabled.

5If ExpressPCI FC does not appear in the

Device List, try reloading the driver software as described in Chapter 4 of this manual.

6If it is started, go back to the Devices tab of the SCSI adapters utility window and double click on the ATTO ExpressPCI host adapter description, and then on the bus it is assigned to. All of the external devices connected in the loop should be identified. If they do not appear in the Device List, the external devices or connection are not working properly.

❖If the card has been recently re-flashed with new firmware, the new NT driver must be installed.

❖For Intel-based PCs, check the computer CMOS setup and verify that the PCI slots are configured correctly. Procedures vary greatly: refer to the manual supplied with your system or call the computer supplier for configuration assistance.

❖If these suggestions do not solve the problem, re-flash the host adapter and re- install the Windows NT driver.

Macintosh

❖Power up Fibre Channel drives before booting up your machine. If the Macintosh host is powered up before the drives, the drives may not automatically mount (depending on when the drives were powered on).

❖Re-flash the card using the updater program (See Chapter 4). Select the unconditional flash option when attempting to re-flash the host adapter.

Troubleshooting

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