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Troubleshooting

ANTENNA:

The XM antenna is not connected to the XM tuner.

• Check whether the XM antenna cable is attached securely.

UPDATING:

Radio is being updated with latest encryption code.

Wait until encryption code has updated. Channels 0 and 1 should function normally.

NO SIGNAL:

XM signal is too weak or blocked at the current location.

Wait until the car reaches a location with a stronger signal or

Wait until the car is in an area that has a clear view of the open sky.

LOADING:

Radio is acquiring audio or program information.

• Wait until the radio has received the information.

OFF AIR:

The channel currently selected has stopped broadcasting.

Select another channel.

“––––”or“––––––”

The user has selected a Channel Number that does not exist or is not subscribed to.

The unit will revert back to the previously selected channel.

or

There is no artist name/feature, song/program title, or additional information associated with the channel at that time.

• No action needed.

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Audiovox CNPKEN1 manual Troubleshooting, Antenna