Avaya 9101 manual Call-Handling

Call-Handling

Placing and Answering a Call

To place a call

1Lift the handset.

2Dial the desired number.

Note: If your telephone line is set to the Pulse position for normal dialing, but you need to enter touch-tones for telephone answering/ messaging systems or such services as electronic banking-by-phone,

press during the dialing sequence. This will change the subsequent numbers from pulse to tones. Your telephone will revert to Pulse when you have finished the call.

To answer a call

1Lift the handset.

2Speak to the other party.

Hold

To put a call on hold

1While on a call, press the FLASH button.

To return to the held call

1Press the FLASH button twice.

• You are connected to the held call.

Conference

To add a third party to a call

1While on a call, press the FLASH button.

• The present call is put on hold.

2Dial the number of the third party.

Note: You can privately discuss the call with the third party at this time; if there is no answer or busy, press the FLASH button twice to return to the original party.

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