TROUBLESHOOTING14
I plugged everything in but the lights won’t come on.
POSSIBLE CAUSE | SOLUTION |
No power | Check that the AC adapter is connected to the base unit. |
| Check that the AC adapter is connected to the wall outlet. |
| Check that the AC adapter is the model supplied by Plantronics. |
My headset does not work with the base unit.
POSSIBLE CAUSE | SOLUTION |
Headset is turned off | Turn it on by pressing and holding the power/mute button for |
| approximately 3 seconds, until the status indicator light flashes blue. |
Pairing lost | Pair the headset to the base following the instructions in the |
| Pairing section on page 8. |
I cannot hear caller/dial tone.
POSSIBLE CAUSE | SOLUTION |
Headset system is not | Check that the telephone is connected to the base unit’s |
connected correctly | telephone cord jack. |
| Check that the telephone receiver is connected to the base unit’s |
| telephone receiver jack. |
Out of range | Walk back into range. |
Headset battery is flat | Recharge the battery by placing the headset in the headset |
| charging cradle. |
Listen volume too low | Adjust the listen volume adjust button on the headset. If the |
| volume is still too low, select another listen volume major adjust |
| switch setting as described on page 10. |
Incorrect configuration dial | Try other configuration dial settings on the base unit, as described |
setting for your phone | on page 7. |
Callers cannot hear me. |
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POSSIBLE CAUSE | SOLUTION |
Mute is selected | Press the power/mute button once as described on page 10. |
Headset microphone boom Align the headset boom with your mouth. is incorrectly positioned
Speak volume is too low Increase the speak volume by adjusting the speak volume fine adjust
buttons on the base unit as described on page 10. If the volume is still too low, select another speak volume major adjust switch setting as described on page 10.
Incorrect configuration dial Try other configuration dial settings on the base unit
setting for your phone | as described on page 7. |
I can hear a dial tone in more than one configuration position.
POSSIBLE CAUSE | SOLUTION |
Telephone will work | Use the position that sounds best to you and the person you call. |
in more than one |
|
configuration dial position |
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