Avocent 1000R, 2000R Appendix F: Technical Support

64 AutoView 1000R/ AutoView 2000R Installer/User Guide

Appendix F: Technical Support

Our Technical Support staff is ready to assist you with any installation or

operating issues you encounter with your Avocent product. If an issue should

develop, follow the steps below for the fastest possible service:

1. Check the pertinent section of this manual to see if the issue can be

resolved by following the procedures outlined.

2. Check our web site at www.avocent.com/support to search the knowledge

base or use the online service request.

3. Call Avocent Technical Support for assistance. Visit the Avocent web site at

http://www.avocent.com/support and click on Support Phone Numbers for

current phone support hours.

Contents

Main Page Page Page Table of Contents Page Page Page Chapter 1: Product Overview Features and Benefits AVRIQ and AVRIQ-SRL (serial) modules 4 Access via network connection Point and click control with AVWorks software Safety Precautions 6 UTP cables Page Page Chapter 2: Installation Getting Started Supplied with the AutoView 1000R/2000R Additional items needed 10 Setting up your network Rack Mounting Your AutoView 1000R/2000R To install the 1U switch mounting bracket: Installing the AutoView 1000R/2000R 12 To install the AutoView 1000R/2000R hardware: To con gure the AutoView 1000R/2000R hardware: To adjust the mouse acceleration: For Microsoft Windows NT (using default drivers): For Microsoft Windows 2000/Windows XP (using default drivers): 14 To connect an AVRIQ module to each server: To connect serial devices to the AutoView 1000R/2000R appliance: To connect an AVRIQ-PEM: Adding a legacy KVM switch Legacy Switch Support 16 To add a legacy KVM switch: To connect the network and turn on your AutoView 1000R/2000R: Adding Servers To add server names: Local Port Operation Contents Page Chapter 3: Local Port Operation Controlling Your System at the Local Port Viewing and Selecting Ports and Servers To access the Main dialog box: 20 Viewing the status of your appliance OSCAR Status Symbols Selecting servers To select servers: Soft switching Navigating OSCAR 22 OSCAR Navigation Basics (continued) Configuring OSCAR Setup Features to Con gure OSCAR To access the Setup menu: Assigning Server or Serial Device Names Page Assigning Device Types To access the Devices dialog box: Changing the Display Behavior Controlling the Status Flag 28 To determine how the status ag is displayed: Broadcasting to Servers To access the Broadcast dialog box: To broadcast to selected servers: 30 To turn broadcasting off: Using Scan Mode To add servers to the scan list: To remove a server from the scan list: To start the scan mode: To cancel scan mode: 32 Setting Console Security To access the Security dialog box: To set or change the password: To password protect your console: To log in to your console: To remove password protection from your console: To enable the screen saver mode with no password protection: 34 To exit the screen saver mode: Setting the Keyboard Country Code To set the keyboard country code for Sun servers: Managing Server Tasks Using OSCAR Commands to Manage Routine Tasks for Your Servers 36 Viewing and Disconnecting User Connections To view current user connections: Commands to Manage Routine Tasks for Your Servers (continued) To access the Commands menu: To disconnect a user: Running System Diagnostics 38 Diagnostic Test Details To run diagnostic tests: Resetting Your PS/2 Keyboard and Mouse 40 To reset the PS/2 mouse and keyboard values: Displaying Version Information To display version information: Page Page Page Page Chapter 4: Terminal Operations Configuring the Terminal Applications Menu To access the Terminal Applications menu: 46 To activate security: To change the password: Page Page Appendices Appendix A: FLASH Upgrades Upgrading the AutoView 1000R/2000R To upload a new FLASH le: 50 Upgrading the AVRIQ firmware To simultaneously upgrade multiple AVRIQs: Page 52 Appendix B: Using AVRIQ-SRL Modules AVRIQ-SRL module modes Configuring the AVRIQ-SRL 54 To con gure an AVRIQ-SRL module: Creating an AVRIQ-SRL macro To create a macro: 56 Using History mode To use History mode: Page 58 Appendix C: Unshielded Twisted Pair (UTP) Cabling UTP copper cabling Wiring standards AutoView 1000R/2000R Wiring Standards AutoView 1000R/2000R Wiring Standards (continued) Cabling installation, maintenance and safety tips 60 Appendix D: Technical Specifications Page 62 * Appendix E: Sun Advanced Key Emulation Sun Key Emulation For example: For Stop + A, press and hold Ctrl+Shift+Alt and press Scroll Lock, then F1 + A. Special considerations for Japanese and Korean Sun USB keyboards (AVRIQ-USB modules only) PS/2-to-USB Keyboard Mappings 64 Appendix F: Technical Support Page 590-258-002D For Technical Support: