Avocent 1024 Appendix G: Technical Support

66 DSR1024 Switch Installer/User Guide

Appendix G: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you

encounter with your Avocent product. If an issue should develop, follow the steps below for the

fastest possible service:

1. Check the pertinent section of the manual to see if the issue can be resolved by following the

procedures outlined.

2. Check our web site at www.avocent.com/support to search the knowledge base or use the on-

line service request.

3. Call Avocent Technical Support for assistance at (888) 793-8763. Visit the Avocent web site at

http://www.avocent.com/support and click on Support Phone Numbers for current phone

support hours.

Contents

Main For Technical Support: 590-440-501B DS R1024 Switch Installer/User Guide Page Page Page TABLE OF CONTENTS Page Page Page LIST OF FIGURES Page LIST OF TABLES Page 1 Features and Benefits Reduce cable bulk Access the DSR1024 switch via network connection Simple access to any target device Safety Precautions Page 2 DSR1024 Switch Connectivity Installation Overview Setting up your network Installing the DSR1024 switch Page Getting Started Items supplied with the DSR1024 switch Additional items needed Connecting the DSR1024 Switch Hardware Verifying the Connections DSR1024 switch DSRIQ modules Configuring the Web Server and DSView 3 Software Setting up the built-in web server Setting Up the DSView Software Adjusting Mouse Settings on Target Devices Microsoft Windows Page Page LINUX Page UNIX Page Novell NetWare Apple Mac OS 3 Overview of the DSR1024 Web Server Viewing and Selecting Ports and Servers About the DSR Explorer Window Using the side navigation bar Using the top option bar Logging Out Launching a KVM session Managing a DSR web server device Managing Local Accounts Chapter 3: Web Server Operations 27 Managing Device Properties Power Controlling Target Devices 4 About the Video Viewer Window Video Viewer minimum requirements Launching a KVM Session Chapter 4: The Video Viewer 31 Video Viewer Window Features Figure 4.1 shows the Video Viewer window areas, and descriptions follow in Table 4.1 on page 32. 32 DSR1024 Switch Installer/User Guide Changing the toolbar Setting the Window Size Adjusting the View Adjusting color depth Additional Video Adjustment Page Adjusting Mouse Options Page Page Using Keyboard Pass-through Using Macros Saving the View Page Page 5 The Console Menu Network Configuration Page Page Other Console Main Menu Options Security Configuration Local User Accounts Console Password Reset Certificates Secure Mode Firmware Management Enable Debug Messages Keyboard Layout Configuration Display Version Information Rename DSRIQ Page APPENDICES Appendix A: FLASH Upgrades Page Appendix B: Using DSView Software Over a Modem Connection Before you begin Establishing a DSR Remote Operations software connection Appendix C: Using DSRIQ-SRL Modules DSRIQ-SRL module modes Configuring the DSRIQ-SRL module Page Creating a DSRIQ-SRL module macro Using History mode DSRIQ-SRL module pinouts Appendix D: UTP Cabling UTP copper cabling Wiring standards Cabling installation, maintenance and safety tips 62 DSR1024 Switch Installer/User Guide Appendix E: Technical Specifications Table E.1 lists the technical specifications for the DSR1024 switch. Appendices 63 64 DSR1024 Switch Installer/User Guide Appendix F: Sun Advanced Key Emulation Ctrl+Shift+Alt and then press the Scroll Lock key. The Scroll Lock LED blinks. Use the indicated keys in Table F.1 as you would use the advanced keys on a Sun keyboard. Special considerations for Japanese Sun USB and Korean Sun USB keyboards (DSRIQ-USB modules only) Appendix G: Technical Support INDEX Index Numerics A B E F H I J R S T U V Page Page Page Page For Technical Support: 590-440-501B DS R1024 Switch Installer/User Guide