Basic, Problems with streaming H.264 | Axis Communications M3007-PV

AXIS M3007–PV

Troubleshooting

The IP address has been	IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP	been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
	network. Identify the product using its model or serial number, or by the DNS name (if the name
	has been configured).
	If required, a static IP address can be assigned manually. For instructions, see the Installation and
	Management Software CD or the document Assign an IP Address and Access the Video Stream on
	Axis Support web at www.axis.com/techsup.
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time, on page 41.
The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4, on page 45. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings from System Options > Network > TCP/IP >
	Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

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Axis Communications M3007-PV Product is accessible locally but not externally, Basic, Problems with streaming H.264

Contents

Axis M3007-PV Liability About this DocumentIntellectual Property Rights Equipment Modifications Learn More Support Axis M3007-PV Table of Contents Network Connector Connectors and ButtonsHardware Overview Hardware Overview SD Card Slot LED IndicatorsControl Button Color Indication Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, Safari Click Create self-signed certificate Accessing the Product Access from the InternetSet the Root Password Controls on the Live View Set Power Line FrequencyLive View PTZ Controls Axis Media Control viewer toolbar Media Streams How to Stream H.264Media Streams Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video Stream Axis M3007-PV Basic Setup Setting Up the ProductSetting Up the Product Video VideoVideo Stream Pixel Counter Panorama View modesOverview Quad View Double Panorama Direction Click Save to apply the new settingsImage Mjpeg 264 Stream Profiles Camera SettingsImage Appearance White Balance View areas Exposure SettingsShutter & Gain Set Shutter to Overlay Date/Time Formats in the online help To enable overlaysOverlay Image Go to Video Video Stream and select the Image tab Go to Events Action Rules Using Overlay Text in an Action RulePrivacy Mask Default Viewer for Browsers Live View ConfigLive View Config Browser Viewer Description Viewer SettingsUser Defined Links Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt Zoom Advanced PTZ Pan Tilt Zoom Guard TourControls To add a guard tour Detectors DetectorsCamera Tampering Motion Detection Motion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity Description Medium level 50% Default valuesLow level 0% Recommended values Applications Install ApplicationApplications Application Licenses Axis M3007-PV Events Events Recipients Setting Up an Action RuleFallback Action Go to Events Action Rules and click Add Go to Events Recipients and click Add Setting Up an Email RecipientRecipient Use with action Recurrences Events SchedulesTo create a new schedule Go to Events Schedules and click Add Recordings RecordingsRecording List Continuous Recording Click Save to save and start the recording Languages Languages System Options System OptionsSecurity Users Ieee Date & TimeCertificates CA Certificate Network Basic TCP/IP Settings Axis Internet Dynamic DNS Service requires IPv4 Axis Internet Dynamic DNS ServiceLinux/Unix syntax Linux/Unix example DNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name Configuration FTP NAT traversal port mapping for IPv4 UPnPTM can be disabled under System Options Network UPnPTM QoS Quality of ServiceUPnPTM RTP/H.264 Bonjour StorageSD Card Network Share Support MaintenanceSupport Overview To add a network share Logs & Reports System OverviewScripting File Upload Plain Config Reset to Factory Default Settings Troubleshooting TroubleshootingFirmware To upgrade the product’s firmware Checking the Firmware Symptoms, Possible Causes and Remedial Actions Troubleshooting Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browser Basic Product is accessible locally but not externallyProblems with streaming H.264 Video Camera Settings Video and image problems, generalStorage and disk management problems Key frames Technical Specifications Technical Specifications Maintenance Built-in Function/group SpecificationsInstallation aids Data Streaming Power Technical Specifications Performance Considerations Axis M3007-PV