AXIS Q7401 Video Encoder

Troubleshooting

Lower frame rate than

See Performance Considerations on page 65.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

Status and Network indicator LEDs are flashing red rapidly

 

 

Hardware failure

Contact your Axis reseller.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

No audio

 

 

 

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume

 

settings are correct.

 

Check that Enable audio support is selected under Setup > System Options > Security > Audio

 

Support.

 

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Poor audio quality

 

 

 

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and

Synchronize the product’s date and time settings with an NTP server. Go to Setup > System

video using H.264

Options > Date & Time.

Distorted audio

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or

 

use half-duplex mode instead.

Storage and disk management problems

 

 

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other

 

read or write problems occur. To identify the source of the problem, check the System Log under

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device.

For information on how to set up a storage disruption alarm, see Events on page 36.

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Axis Communications Q7401 Key frames, Status and Network indicator LEDs are flashing red rapidly, No audio, Settings

Q7401 specifications

The Axis Communications Q7401 is a powerful and versatile video encoder designed for transforming analog video signals into high-quality digital streams. This device is part of Axis' comprehensive line of video surveillance solutions, catering to a broad array of applications ranging from retail and transportation to public safety and critical infrastructure monitoring.

One of the standout features of the Q7401 is its support for multiple video formats, including H.264 and Motion JPEG. This versatile encoding capability ensures that users can choose the video quality and bandwidth that best suit their needs. The H.264 compression, in particular, provides a significant reduction in bandwidth and storage requirements while maintaining exceptional video quality, making it an ideal choice for environments where efficiency is crucial.

Equipped with a two-way audio feature, the Q7401 enables real-time communication between the camera and the control center, enhancing situational awareness and response capabilities. This feature is increasingly valuable in security applications, allowing operators to interact proactively with on-site personnel or potential intruders.

The Q7401 also includes advanced features such as video motion detection, which allows the user to set up alerts based on detected motion within predefined areas. This capability reduces the need for constant monitoring, automatically notifying users of potential security breaches or events of interest.

In terms of connectivity, the Axis Q7401 is designed to integrate seamlessly with Axis' network video products. Its compatibility with various Axis applications enhances its functionality, allowing for advanced analytics and intelligent features that can further enhance security measures.

The robust design of the Q7401 ensures reliability in various environments. Its compact form factor allows for easy installation in space-constrained locations, and it operates efficiently in temperature variations, making it suitable for both indoor and outdoor use.

Additionally, the device supports Power over Ethernet (PoE), simplifying the installation process by allowing both power and data transmission through a single cable, thus reducing the amount of wiring required.

Overall, the Axis Communications Q7401 is an excellent choice for organizations looking to upgrade their surveillance systems to meet modern security demands while benefiting from advanced features and reliable performance.