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• Deactivate power management schemes on the PC with which you are
experiencing problems.
• Try swapping the mouse with a different one.
The mouse is not detected at boot up.
• Check the cables and make sure that they are inserted properly.
The computer boots up fine, but the mouse does not work.
• Make sure it is plugged-in properly.
• Make sure the mouse works when directly plugged into the computer.
Rebooting may be necessary when trying this.
• Try a different mouse.
When I switch from one port to another, mouse movement is
completely erratic.
• Make sure you do not have more than one mouse driver installed. Make sure
that the driver is either for a standard PS/2 mouse or a Microsoft compatible
PS/2 mouse.
• Make sure you do not have any mouse drivers loaded in your CONFIG.SYS or
AUTOEXEC.BAT files.
• Avoid moving the mouse or pressing the mouse button when switching ports
on the Switch.
• You can reset the mouse and resume proper mouse movement simply by
unplugging the mouse from the Switch and waiting 2–3 seconds before
plugging it in again.
TROUBLESHOOTING
Keyboard
Computer does not detect your keyboard and you get a keyboard error reported
at boot up.
• Check that the keyboard cable between the Switch and the computer is
connected properly. Tighten any loose connections.
• Try swapping your keyboard with a different one.
• Try connecting the computer to a different port.
• If you are using the keyboard software that was included with your keyboard,
uninstall it and install the standard Microsoft keyboard driver.
Mouse
Mouse is lost when I switch to a different channel.
• Check that the mouse you are using is connected properly to the console port
of the Switch.
• If you are using a mouse driver that was included with your mouse, uninstall it
and install the standard Microsoft mouse driver.
• Disconnect and reconnect the mouse cable attached to the channel with which
you are experiencing problems to re-synchronize the mouse connection.
• Attach the mouse directly to the computer with which you are experiencing
mouse problems.
• Allow up to one minute following the computer’s waking from standby mode
for mouse function to return.
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TROUBLESHOOTING
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