7. Troubleshooting

Frequently asked questions (FAQ)

The image is blurred:

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen:

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

•Clean the LCD screen.

•Cycle power on-off.

•These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration:

It has a yellow, blue or pink appearance.

Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” message box to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen:

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the “Preset display modes” section from the link "Adjusting the Screen Resolution".

Faint shadow from the static image displayed is visible on the screen:

•Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

•Use a screensaver to prevent the occurrence of image retention.

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BenQ G900WA, G2400WA, G2000WA, G900A, G700A user manual Troubleshooting, Frequently asked questions FAQ
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G700, G2400WA, G700A, G900, G900A specifications

BenQ has earned a reputable name in the monitor market, delivering advanced display technologies that cater to diverse user needs. The BenQ G2000WA, G900WA, G900W, G2000W, and G2400WA are a series of monitors that stand out for their unique features and specifications, making them versatile choices for both casual users and professionals alike.

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In summary, the BenQ G2000WA, G900WA, G900W, G2000W, and G2400WA monitors come equipped with impressive features, technologies, and characteristics tailored to meet various user needs. With a strong focus on visual performance, comfort, and energy efficiency, these monitors embody BenQ's philosophy of enhancing the overall viewing experience for all users. Whether for work or leisure, these monitors are reliable choices that deliver quality and innovation.
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