Billion Electric Company 7202GR2

Troubleshooting

If your ADSL Router is not functioning properly, you can refer first to this chapter for simple

troubleshooting before contacting your service provider or Billion support. This can save you

time and effort but if symptoms persist, consult your service provider.

Problem Corrective Action

None of the LEDs

are on when you

turn on the router.

Check the connection between the adapter and the router. If

the error persists, you may have a hardware problem. In this

case you should contact technical support.

You have forgotten

your router login

and/or password.

Try the default login and password, please refer to Chapter 3.

If this fails, you can restore your router to its factory settings

by holding the Reset button on the back of your router for 6

seconds or more.

Problem Corrective Action

Initialization of the

PVC connection

(“linesync”) failed.

Ensure that the telephone cable is connected properly from

the ADSL port to the wall jack. The ADSL LED on the front

panel of the router should be on. Check that your VPI, VCI,

encapsulation type and type of multiplexing settings are the

same as those provided by your ISP. Reboot the router GE. If

you still have problems, you may need to verify these settings

with your ISP.