Black Box Call Center Headsets manual 2 of, Features, Overview, Tech Specs

FEATURES

•Noise-canceling microphone eliminates interference.

•Foam ear cushions provide extra comfort. The Traditional In-the-Ear model offers users a choice of foam or latex ear tiplets.

•Flexible boom for swinging the microphone away from your face.

•Comfortable clothing clip prevents headset from dislodging.

OVERVIEW

A headset is a headset is a headset, right? Wrong! When you’re using a headset all day, every day in a noisy call center, not just any headset will do. Call Center Headsets offer all-day comfort, noise-canceling microphones, and deliver quality sound to either one or both ears.

Each Call Center Headset has a sturdy, lightweight design. Monaural models leave one ear free so you can carry on conversations with your coworkers. For especially noisy environments, choose a binaural model—it covers both ears—for staying focused on your customers.

In addition to crystal-clear sound quality and reliable performance, these headsets also provide the utmost in comfort with self-positioning ball-joint receivers that automatically align to the curve of your head; soft, padded ear cushions; and quality pivoting speakers.

Several headset models are available:

•Elite Monaural and Binaural Headsets (HS110A-R2, HS111A) have BroadBass speakers for great sound quality. And a click-stop headband and pillow-soft ear cushions guarantee that this headset will have a secure fit.

Elite headsets include a virtually indestructible DuraFlex™ cable and mic boom. The Binaural model also includes a maintenance kit (ear pads, mouthpiece cover, and cleaner).

•Flexible-Boom Call Center Headsets (HS112A – HS113A) feature a flexible, swing-away microphone boom that’s easy to adjust. Simply bend the boom until the microphone

is in the correct position. Or you can easily swing the microphone out of the way if you want to take a sip of coffee while you’re on the phone. Plus, these headsets are comfort-able enough to wear all day. Both models include a maintenance kit.

•If you’re looking for the most headset for the least amount of money, consider a Genie Headset (HS115A). This durable, comfortable, professional-quality headset has ergonomically correct, contoured speakers and soft ear cushions. A click-stop headband makes sure the headset stays comfortably in place. And the cable and boom feature superior RF suppression and shielding for the clearest possible signals.

•The Traditional In-the-Ear Headset (HS116A) offers a hinged ear capsule, a flexible microphone boom, and superior echo-canceling technology. This model includes latex or foam ear tiplets in three sizes.

•The Call Center Combo Headset (HS117A) can switch between handset and headset with the flip of a switch. And because it has an amplifier built into the headset, you don’t need an amplifier on your desk. Volume control and mute buttons are included on the headset. And a quick disconnect feature lets you release the headset unit from the switch without disconnecting your call. The headset’s universal telephone interface makes it compatible with most domestically available phone systems.

TECH SPECS

HS110A-R2, HS111A:	HS112A, HS113A:	HS115A:
Automatic Gain Control (AGC) —	Automatic Gain Control (AGC) —	Automatic Gain Control (AGC) —
-41 dBV with 1-kHz input	Threshold level with amplifier:	-41 dBV with 1-kHz input
Compliance — Registered to UL®	-41 dBV with 1-kHz input	Compliance — Registered to UL
1459; FCC Part 68 registered;	Compliance — Registered to UL	1459; FCC Part 68 registered;
OSHA Part 1910 subpart S; CSA	1459; FCC Part 68 registered;	OSHA Part 1910 subpart S;
C22.2 No. 225-M90	OSHA Part 1910 subpart S; CSA	CSA C22.2 No. 225-M90
Current Consumption —	C22.2 No. 225-M90	Current Consumption —
<200 µa @ 1.5 VDC	Current Consumption —	<200 µa @ 1.5 VDC
Distortion — Less than 5%	300 µa @ 1.2 VDC	Distortion — Less than 5%
Frequency Response — Transmit	Distortion — Less than 3%	Frequency Response — Transmit
and Receive: 300 to 3000 Hz	Frequency Response — Transmit	and Receive: 300 to 3000 Hz
Input Impedance — 300 ohms	and Receive: 300 to 3300 Hz	Input Impedance — 300 ohms
Microphone — Noise-canceling	Input Impedance —	Output (Maximum) — 114 dB spl
electret	HS112A: 94 dB spl peak unit;	speak unit
Operating Voltage —	HS113A: 90 dB spl peak unit	Microphone — Noise-canceling
1.5 to 10 VDC Receive	Microphone — Noise-canceling	electret
Output (Maximum) —	electret	Operating Voltage —
114 dB spl peak unit	Operating Voltage —	1.5 to 10 VDC
Speaker — Dynamic	1.1 to 9 VDC Receive	Speaker — Dynamic
Volume Control Range —	Speaker — Dynamic	Volume Control Range —
18 dB (typical)	Volume Control Range —	18 dB (typical)
	20 dB (typical)

HS116A:

Compliance — Registered to UL 1459; FCC Part 68 registered; OSHA Part 1910 subpart S; CSA C22.2 No. 225 M-90

Current Consumption — 300 µa @ 1.2 VDC

Distortion — Less than 3% Frequency Response — Transmit

and Receive: 300 to 3300 Hz Microphone — Noise-canceling

electret

Operating Voltage — 1.1 to 9 VDC

HS117A:

Compliance — Registered to UL 1459; FCC Part 68 registered

Current Consumption — 10 to 120 mA

Distortion — Less than 5% Frequency Response — Transmit

and Receive: 300 to 3000 Hz Microphone — Noise-canceling

electret Operating Voltage — 3V

8/27/2007	724-746-5500
#24507

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