Blackberry 9500

SWD-491985-1111115743-001

Contents

Main Page Contents Page Page Page Page Page Page Page Shortcuts BlackBerry basics shortcuts Phone shortcuts Camera shortcuts Media shortcuts Page Phone Phone basics Find your phone number Make a call Answer a second call Turn on the speakerphone Dial an extension Switch applications during a call Make a call when the device is locked About using a headset Emergency calls About emergency calls Make an emergency call Volume Adjust the volume Voice mail Check your voice mail Change the voice mail access number Speed dial Set up speed dial for a contact Voice dialing Make a call using a voice command Dial an extension using a voice command Check a status using a voice command Change the voice dialing language Turn off choice lists for voice commands Turn off voice prompts Set playback options for voice dialing Set the matching sensitivity level for voice commands Conference calls Make a conference call Create a phone number link for a conference call Speak privately with a contact during a conference call Disconnect a contact from a conference call Call logs About call logs View call logs in a message list Add notes to a call log Change call log notes Send a call log Delete call log notes Call waiting Turn on call waiting Call forwarding About call forwarding Forward calls Add a call forwarding phone number Change a call forwarding phone number Delete a call forwarding phone number Call blocking About call blocking Block calls Change the call blocking password Fixed dialing Turn on fixed dialing Add a contact to your fixed dialing list Change a contact in your fixed dialing list Delete a contact from your fixed dialing list Smart dialing About smart dialing Set the default country code and area code Set options for dialing extensions TTY support About TTY support Turn on TTY support Multiple phone numbers About multiple phone numbers Phone options Turn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items Stop ending calls when you insert your device in the holster Answer calls automatically when you remove your device from the holster Reset a call timer Phone shortcuts Phone troubleshooting I cannot make or receive calls My phone number appears as Unknown in the phone application I cannot check my voice mail I cannot make calls using a voice command My device does not recognize names or numbers in voice commands I cannot make a conference call Some features are not available on my device Page Messages Message basics Composing messages Save a draft of a message Set the importance level for a message Sending messages Send an email message Send a PIN message Send an SMS text message Send an MMS message Reply to a message Forward a message Managing messages Open a message Save a message Page Email messages Email message basics Send an email message Delete the original text from a reply message File an email message Forward messages from a specific email message folder to your device Stop storing messages sent from your device on your computer Stop storing messages sent from your computer on your device Email message filters About email message filters Create an email message filter Create an email message filter based on a contact or subject Options for email message filters Turn on an email message filter Change an email message filter Prioritize email message filters Delete an email message filter Email message options Check spelling automatically before sending email messages Set an out-of-office reply Request delivery or read confirmation for email messages View email messages in plain text format Stop loading pictures in HTML email messages Hide filed email messages Receive only the first section of long email messages PIN messages About PIN messages Find your PIN Send a PIN message Set a high importance level for received PIN messages SMS text messages SMS text message basics About SMS text messages Find your SMS phone number Send an SMS text message Options for SMS text messages Turn off AutoText for SMS text messages View more of the history in SMS text messages Store SMS text messages on your SIM card Request delivery notification for all SMS text messages Set how long your service center attempts to send SMS text messages Set a wireless network type for sending SMS text messages Cell broadcasting About cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel MMS messages MMS message basics About MMS messages Find your MMS phone number Send an MMS message MMS message attachments Attach a media file to an MMS message Attach a contact or appointment to an MMS message Add an appointment to your calendar from an MMS message Add a contact to your contact list from an MMS message MMS message options Request delivery or read notification for an MMS message Request delivery notification or read notification for all MMS messages View the size of an MMS message before sending it Stop receiving MMS messages when roaming Message list options Turn off the prompt that appears before you delete items Turn off the prompt that appears when you mark messages as opened Set how long your device stores messages Use color to differentiate work messages from other messages Change how a message list displays messages About multiple message lists Use one message list or multiple message lists Hide the new or unopened message indicator Hide sent messages View call logs in a message list Block incoming messages Allow messages from contacts in your contact list or allowed sender list Add a contact to your allowed sender list Reset a blocked message counter S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt a message with a pass phrase Attach a certificate to a message Download the certificate used to sign or encrypt a message Add a certificate from a message Add a certificate from an attachment S/MIME-protected message status Encryption status indicators Check the status of a certificate or certificate chain S/MIME-protected message options Change your signing or encryption certificate Change options for downloading attachments in encrypted messages Change the default signing and encryption option About message classifications Change the default message classification Change the size of S/MIME indicators in messages Change the encryption algorithms for S/MIME-protected messages Request delivery notification for signed S/MIME-protected messages Turn off the prompt that appears before an S/MIME-protected message is truncated Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use PGP protected messages PGP protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt a PGP protected message with a pass phrase Attach a PGP key to a message Download the PGP key used to sign or encrypt a message Add a PGP key from a message Add a PGP key from an attachment PGP protected message status PGP protected message options Change your signing and encryption key Change options for downloading attachments in encrypted messages Change the default signing and encryption option About message classifications Change the default message classification Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages PGP protected message troubleshooting Some signing and encryption options are not available on my device I cannot open an attachment in an encrypted message Message troubleshooting I cannot send messages I am not receiving messages I cannot file email messages I cannot send SMS text messages I am not receiving SMS text messages The number of new or unopened messages is different than I expected Some messages no longer appear on my device A message or attachment does not appear or is truncated HTML email messages do not appear correctly Some email message folders appear dimmed Email message filters are not working correctly Page Page Attachments Attachment basics About attachments Open an attachment Download an attachment Open a link in an attachment View properties for an attachment Set font options for an attachment Search for text in a message, in an attachment, or on a web page Document attachments Spreadsheet attachments View a list of worksheets Switch worksheets Change the size of a column Media attachments View a list of pages in a multi-page .tif file attachment Presentation attachments vCard contact attachments Attachment troubleshooting Camera and video camera Take a picture Pan a picture Zoom in to or out from a picture Record a video Camera and video camera options Change the picture size Set picture quality Change the video size and format Change the location for storing pictures or videos Camera shortcuts Camera and video camera troubleshooting I cannot save pictures or videos Page Media Transferring and downloading media files About transferring media files Transfer a file between your device and your computer using the Roxio Media Manager Transfer a file between your device and your computer using mass storage mode or MTP Save a song or video from a web page Receive a media file using Bluetooth technology Send a media file Download a ring tone Download a Home screen background Playing media files and recording voice notes Play a media file Play a song or video on a web page Shuffle songs Pause a media file Page Keep backlighting on when you play a video About using a headset Managing media files Playlists About playlists Create a standard playlist Change a standard playlist Create an automatic playlist Repeat a playlist Rename a playlist Delete a playlist View properties for a media file Rename a media file Move a media file Delete a media file Viewing pictures View a picture Use a picture as the Home screen background View pictures as a slide show Page Managing pictures Save a picture Sort pictures Hide album art from picture folders Rename a picture or picture folder Media card and file transfer options About media cards Format the device memory or a media card View the amount of available memory About file encryption Encrypt the files in the device memory and on a media card Turn off media card support Change how you transfer files between your device and your computer Turn off mass storage mode and MTP Media shortcuts Media troubleshooting I cannot play a song or video on a web page I cannot open media files My device does not recognize my media card My device is not using the correct ring tone or Home screen background Some features are not available on my device Browser Browser basics Browsing web pages Visit a web page Search the Internet Page Viewing, copying, and forwarding addresses Viewing pictures and playing media files Play a song or video on a web page Save a song or video from a web page View a full picture on a web page Browser bookmarks About bookmarks for web pages Add a bookmark for a web page Change a bookmark for a web page Send a bookmark for a web page Delete a bookmark for a web page Add a bookmark folder for web pages File a bookmark for a web page Web feeds About web feeds Subscribe to a web feed View web feed content Listen to web feed content Mark a web feed title as opened or unopened Change a web feed File a web feed Delete a web feed Browser options Change the default browser view Change the home page or start page Change JavaScript options Change options for pictures and animation on web pages Change display options for web pages Change font options for web pages Set the character encoding for all web pages Receive a prompt before closing the browser or running a script Clear a browser cache Clear the browser history About browser configurations Set the default browser configuration Browser security About TLS About WTLS Manage browser security TLS options WTLS options Add a trusted content server Browser push About browser push Turn off browser push Browser push options Browser troubleshooting No browser is available on my device I cannot set up automatic synchronization for bookmarks I cannot play a song or video on a web page I receive a prompt to switch browsers when streaming a song or video Date, time, and alarm Set the date and time Get the date and time from the wireless network automatically Change what appears on the display when your device is charging Change the clock face Display a second time zone Turn on bedside clock mode Set options for bedside clock mode Turn on the alarm Silence the alarm Change alarm notification options Use the stopwatch Set the timer Change timer notification options Date, time, and alarm troubleshooting The time on my device is incorrect Personal organizer Contacts Contact basics Add a contact Add a contact from a message, call log, or web page View a contact Change a contact Delete a contact Search for contacts in your organization's address book Manage contact lookup results Customizing contacts Assign a ring tone to a contact Add a caller ID picture for a contact Change the caller ID picture for a contact Delete the caller ID picture for a contact Mailing lists About mailing lists Create a mailing list Change a mailing list Multiple contact lists Contact list options Change the display options for contacts View the number of contacts stored on your device Contact troubleshooting Custom contact list field data is not appearing on my computer Caller ID pictures are not appearing on my device Calendar Calendar basics About calendar views Switch calendar views Move around a calendar Schedule an alarm Open an appointment, meeting, or alarm Delete an appointment, meeting, or alarm Meetings Schedule a meeting Respond to a meeting invitation View your calendar when responding to a meeting Check availability of meeting participants Change the list of participants for a meeting Send an email message to all meeting participants Contact a meeting participant Calendar options Change the default calendar view Change the default reminder time for calendar entries Change the start and end time for days Change the snooze time for reminders View tasks in a calendar Change the first day of the week Hide free time in Agenda view View more of the subject line for appointments in Agenda view Change how long your device stores calendar entries Multiple calendars About multiple calendars Switch calendars Use color to differentiate calendars Change the calendar that reminds you of appointments Calendar troubleshooting I cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments Some characters in calendar entries do not appear correctly after synchronization Tasks Task basics Create a task Change a task Change the status of a task Task list options Sort contacts or tasks Change the snooze time for reminders View tasks in a calendar View the number of tasks or memos stored on your device Memos Memo basics Create a memo Change a memo Send a task or memo Memo list options View the number of tasks or memos stored on your device Categories About categories Create a category for contacts, tasks, or memos Categorize a contact, task, or memo Sort contacts, tasks, or memos by category Calculator Use the calculator Convert a measurement Notifications Notification basics About notifications and sound profiles Change your ring tone Switch sound profiles Silence your device Create a sound profile Delete a custom sound profile Assign ring tones and notifications to a contact Download a ring tone LED notification LED notification Turn off Bluetooth connection notification Turn on wireless coverage notification Notifications troubleshooting My device is vibrating more times than expected I am not receiving notification for incoming calls or messages Typing Typing basics Set the cursor speed Turn on key tones Hide the keyboard Change the keyboard layout Change the default keyboard for portrait view Typing input methods About typing Type text using SureType technology Type text using multi-tap Switch typing input methods Switch typing input methods when typing Change the typing input language Change the input options for SureType technology Arabic and Russian typing input methods About typing in Arabic or Russian Spelling checker Check spelling Correct spelling while you type Check spelling automatically before sending email messages Change options for checking spelling Stop displaying spelling suggestions in the list that appears when you type Add a word to the custom dictionary Custom dictionary About the custom dictionary Add a word to the custom dictionary Change a word in the custom dictionary Delete a word from the custom dictionary Stop adding items to the custom dictionary automatically Stop displaying contacts in the list that appears when you type AutoText About AutoText Create an AutoText entry Turn off AutoText for SMS text messages Change an AutoText entry Typing shortcuts Typing troubleshooting SureType technology does not recognize a word I cannot check spelling Language Change the display options for contacts Language troubleshooting Some characters do not appear correctly on my device Display and keyboard Backlighting Display options Page Move an application icon Hide an application icon Delete an application folder Keyboard options Turn on key tones Set the cursor speed Themes Accessibility options Display troubleshooting Page Search Messages, attachments, and web pages Search for messages Search criteria Manage message search results Search for messages by contact or subject Search for text in a message, in an attachment, or on a web page View a list of saved searches Change a saved search Organizer data Search for organizer data Search for contacts in your organization's address book Manage contact lookup results Synchronization About synchronization Reconcile email messages over the wireless network Delete email messages over the wireless network Prerequisites: Synchronizing organizer data over the wireless network Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device data Prerequisites: Restoring data over the wireless network Delete all device data Empty the deleted items folder on your computer from your device Synchronization troubleshooting Email messages are not reconciling over the wireless network I am not receiving email messages from personal folders on my computer Email messages are not being deleted over the wireless network Organizer data is not synchronizing over the wireless network Page Page Bluetooth technology Bluetooth technology basics About Bluetooth technology Turn on Bluetooth technology Pair with a Bluetooth enabled device Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Receive a media file using Bluetooth technology Send a media file Rename a paired Bluetooth enabled device Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices Restrict outgoing calls Make your BlackBerry device discoverable Change the pairing name for your BlackBerry device Turn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Bluetooth profiles Encrypt data that you send or receive using Bluetooth technology Turn off automatic reconnection to Bluetooth enabled devices Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear I cannot pair with a Bluetooth enabled device I cannot share contacts with a paired Bluetooth enabled device Page GPS technology About GPS technology Get your GPS location Turn off location aiding GPS technology troubleshooting Page Maps Map basics Get directions View directions as a route on a map Send a route or a map View a list of points of interest near a location View points of interest on a map Track your movement Show or hide a layer on a map Set a home or work address Navigation Zoom in to a direction on a route Zoom in to or out from a map Pan a map Maps bookmarks Map options Set the GPS receiver that you use to track your movement Clear the map cache View status information at the top of a map View north at the top of a map Hide the tracking information at the bottom of a map Keep backlighting on when you track your movement Add GPS location information to pictures Maps troubleshooting Diagonal lines appear on a map BlackBerry Messenger Contacts Add a contact Turn on invitation passwords Respond to an invitation Groups Add a group Conversations Send a file to a contact Send a voice note to a contact Send a vCard contact attachment Ping a contact Turn off ping vibration Page Availability Page Page Applications Switch applications Add, update, or downgrade an application using the application center Add an application View properties for an application Receive a device password prompt before you add an application View the size of an application database Check for application updates About upgrading the BlackBerry Device Software Prerequisites: Upgrading the BlackBerry Device Software over the wireless network Upgrade the BlackBerry Device Software Return to the previous version of the BlackBerry Device Software Delete the previous version of the BlackBerry Device Software Application troubleshooting I cannot add, update, or downgrade an application A third-party application is not working as expected Wireless network coverage Find information about wireless coverage indicators Turn off a wireless connection Network connection indicators Turn on wireless coverage notification Change the connection speed for the wireless network About the preferred wireless network list Add a wireless network to the preferred wireless network list Change the order of preferred wireless networks Delete a wireless network from the preferred wireless network list Turn off data service About roaming Switch wireless networks manually Verify the status of network connections and services Wireless network coverage troubleshooting I cannot connect to a wireless network Page Page Power, battery, and memory Turn off your device Set your device to turn on and turn off automatically Reset the device Check the battery power level Format the device memory or a media card View the amount of available memory Best practice: Optimizing your device performance Page Page SIM card About the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your contact list Copy a contact from your contact list to your SIM card Change a SIM card contact Delete a SIM card contact Store SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN code Change the display name for a phone number Page Security Security basics Password keeper About the password keeper Add a password to the password keeper Generate a random password Set criteria for randomly generated passwords Page Prevent password copying Set a limit for password attempts in the password keeper Encryption About file encryption Encrypt the files in the device memory and on a media card About content protection Protect your device data Set content protection strength About encryption keys Generate an encryption key Memory cleaning About memory cleaning Turn on memory cleaning Change when your device deletes sensitive data from the temporary device memory Delete sensitive application data from the temporary device memory Certificates Certificate basics Download a certificate from an LDAP certificate server View properties for a certificate Certificate properties View one type of certificate in the certificate list Send a certificate Delete a certificate View the certificate chain for a certificate Certificate status Certificate status indicators Check the revocation status of a certificate or certificate chain Change the trust status of a certificate Revoke a certificate Certificate options Change the display name for a certificate Add an email address to a certificate Turn off the display name prompt that appears when you add a certificate to the key store Turn off the fetch status prompt that appears when you add a certificate to the key store PGP keys Send a PGP key Delete a PGP key Clear the PGP data cache PGP key status PGP key status indicators Check the revocation status of a PGP key Change the trust status of a PGP key Revoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key Turn off the display name prompt that appears when you add a PGP key to the key store Turn off the fetch status prompt that appears when you add a PGP key to the key store PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server Certificate servers Add a certificate server Change connection information for a certificate server Connection options for LDAP certificate servers Connection options for OCSP and CRL servers Key stores About the key store Change the key store password Synchronize the key store password with the device password Change when your device deletes the key store password Add contacts to your contact list automatically when you add items to the key store Change the service that your device uses to download certificates Smart cards About using a smart card with your device About two-factor authentication Turn on two-factor authentication Import a certificate from a smart card Lock your device when you remove your smart card from your smart card reader About smart password entry Turn off smart password entry Switch smart password filters Prerequisites: Using authentication certificates Use a certificate to authenticate your smart card Check the status of your authentication certificate automatically Store the pass phrase for your smart card in the application memory Turn off notification for smart card connections Software tokens About software tokens Change the PIN for a software token on your device About security self-tests Verify security software About direct Internet connections for third-party applications Set up a direct Internet connection for a third-party application Turn on safe mode Set permissions for a third-party application Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Security troubleshooting I cannot download a certificate I cannot unlock my device using my smart card Page Page Service books and diagnostic reports Service books About service books Accept a service book Delete a service book View a diagnostic report Submit a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reports Page Page BrickBreaker About BrickBreaker BrickBreaker capsules Page Word Mole game Word Mole game basics About the Word Mole game Form a word Word Mole game scoring Single-player games Turn on tutorial mode Save a game Resume a game Submit a score to the Leaderboard on the Word Mole game web site Multiplayer games Invite a player Accept an invitation Set multiplayer game options Change your screen name Word Mole game troubleshooting Glossary Page Page Page Legal notice