Contact
Do not return to place of purchase.
Frequently Asked Questions
Problem | Possible Cause | Prevention/Cure | |
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Burner will not light using | Wires/or electrode covered with cooking | Clean wire and/or electrode with rubbing | |
ignitor | residue. | alcohol. | |
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| Electrode and burners are wet. | Wipe dry with cloth. |
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| Electrode cracked or broken - sparks at | Replace electrode. |
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| crack. |
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| Wire loose or disconnected. | Reconnect wire or replace electrode/wire |
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| assembly. |
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| Wire is shorting (sparking) between ignitor | Replace ignitor wire/electrode assembly. |
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| and electrode. |
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| Bad ignitor. | Replace ignitor. |
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Burner will not light with | No gas flow. | Check if LP tank is empty. If LP tank is not | |
match |
| empty, refer to “Sudden drop in gas flow | |
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| (reduced flame height). If empty, replace or |
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| refill. |
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| Coupling nut and regulator not fully | Turning the coupling nut about |
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| connected. | to three quarters additional turn until solid |
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| stop. Tighten by hand |
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| tools. |
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| Obstruction of gas flow. | Clear burner tubes. Check for bent or |
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| kinked hose. |
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| Disengagement of burner to valve. | Reengage burner and valve. |
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| Spider webs or insect nest in venturi. | Clean venturi. |
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| Burner ports clogged or blocked. | Clean burner ports. |
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Sudden drop in gas flow | Out of gas. | Check for gas in the LP tank. | |
or reduced flame height |
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| Excess flow safety device may have been | Turn off knobs, wait 30 seconds and light | |
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| activated. | grill. If flames are still too low Reset the |
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| excessive flow safety device by turning |
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| off knobs and LP tank valve. Disconnect |
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| regulator. Turn burner control knobs to |
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| HIGH. Wait 1 minute. Turn burner control |
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| knobs off. Reconnect regulator and leak |
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| check connections. Turn LP tank valve on |
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| slowly, wait 30 seconds and then light grill. |
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Irregular flame pattern, | Burner ports are clogged or blocked. | Clean burner ports. | |
flame does not run the full |
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length of burner. |
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Owner’s manual: model EG360 outdoor gas grill | 2/25/03 | 26 |