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Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
Troubleshooting
Problem | Possible Cause | Prevention/Cure |
Burner will not light using igniter | Electrode and burners are wet. | Wipe dry with cloth. |
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| Electrode cracked or broken - sparks at crack. | Replace electrode. |
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| Wire loose or disconnected. | Reconnect wire or replace electrode/wire assembly |
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| Wire is shorting (sparking) between igniter and electrode. | Replace igniter wire/electrode assembly |
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| Bad igniter. | Replace igniter |
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Burner will not light with match | No gas flow. | Check if LP gas tank is empty. If LP gas tank is not empty, refer |
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| to “Sudden drop in gas flow (reduced flame height). If empty, |
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| replace or refill. |
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| Coupling nut and regulator not fully connected. | Turning the coupling nut about |
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| additional turn until solid stop. Tighten by hand |
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| tools. |
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| Obstruction of gas flow. | Clear burner tubes. Check for bent or kinked hose. |
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| Disengagement of burner to valve. | Reengage burner and valve. |
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| Spider webs or insect nest in venturi. | Clean venturi. |
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| Burner ports clogged or blocked. | Clean burner ports. |
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Sudden drop in gas flow or reduced flame height | Out of gas. | Check for gas in the LP gas tank |
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| Excess flow safety device may have been activated. | Turn control knob to “OFF”, wait 30 seconds and light outdoor |
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| fireplace. If flames are still too low reset the excessive flow |
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| safety device by turning off knobs and LP gas tank valve. |
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| Disconnect regulator. Turn burner control knobs to “HIGH”. Wait |
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| 1 minute. Turn burner control knob off. Reconnect regulator and |
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| leak check connections. Turn LP gas tank valve on slowly, wait |
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| 30 seconds and then light outdoor fireplace. |
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Irregular flame pattern | Burner ports are clogged or blocked. | Clean burner ports. |
Flame blow out | High or gusting winds | Increase flame height to “HIGH” setting |
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| Low on LP Gas | Replace or refill LP gas tank |
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| Excess flow valve tripped | Refer to “Sudden drop in gas flow” |
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Flame seems to lose heat when burning in cold weather | Ice has built up on the outside of the LP gas tank because the | Turn “OFF” the control knob and the LP gas tank. Replace with |
- temperature below 50ºF | vaporization process is too slow. | a spare LP gas tank and resume burning. Store a spare LP gas |
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| tank in a well ventilated area away from children. |
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If problems can not be corrected by using these methods, please contact 1.800.762.1142 fo assistance.
Product Registration
For faster warranty service, please register your product immediately at www.bluerhino.com or call 1.800.762.1142.
Limited Warranty
Blue Rhino Global Sourcing, Inc (“Vendor”) warrants to the original retail purchaser of this product, and to no other person, that if this product is assembled and operated in accordance with the printed instructions accompanying it, then for a period of one (1) year from the date of purchase, all parts in such product shall be free from defects in material and workmanship. Vendor may require reasonable proof of your date of purchase. Therefore, you should retain your sales slip or invoice. This Limited Warranty shall be limited to the repair or replacement of parts, which prove defective under normal use and service and which Vendor shall determine in its reasonable discretion upon examination to be defective. Before returning any parts, you should contact Vendor’s Customer Service Department using the contact information listed below. If Vendor confirms, after examination, a defect covered by this Limited Warranty in any returned part, and if Vendor approves the claim, Vendor will replace such defective part without charge. If you return defective parts, transportation charges must be prepaid by you. Vendor will return replacement parts to the original retail purchaser, freight or postage prepaid.
This Limited Warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, improper installation or improper maintenance or service by you or any third party, or failure to perform normal and routine maintenance on the product as set out in this owner’s manual. In addition, the Limited Warranty does not cover damage to the finish, such as scratches, dents, discoloration, rust or other weather damage, after purchase.
This Limited Warranty is in lieu of all other express warranties. Vendor disclaims all warranties for products that are purchased from sellers other than authorized retailers or distributors, including the warranty of merchantability or the warranty of fitness for a particular purpose.
VENDOR ALSO DISCLAIMS AND ANY ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VENDOR SHALL NO LIABILITY TO PURCHASER OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Vendor further disclaims any implied or express warranty of, and assumes no responsibility for, defects in workmanship caused by third parties.
This Limited Warranty gives the purchaser specific legal rights; a purchaser may have other rights depending upon where he or she lives. Some jurisdictions do not allow the exclusion or limitation of special, incidental or consequential damages, or limitations on how long a warranty lasts, so the above exclusion and limitations may not apply to everyone.
Vendor does not authorize any person or company to assume for it any other obligation or liability in connection with the sale, installation, use, removal, return, or replacement of its equipment, and no such representations are binding on Vendor.
Blue Rhino Global Sourcing, Inc
