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Contact 1.800.762.1142 for assistance. Do not return to place of purchase. | 13 |
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| Problem | Possible Cause | Prevention/Cure |
Burner will not light using ignitor | Wires or electrode covered with cooking residue. | Clean wire and/or electrode with rubbing alcohol. |
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| Electrode and burners are wet. | Wipe dry with cloth. |
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| Electrode cracked or broken - sparks at crack. | Replace electrode. |
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| Wire loose or disconnected. | Reconnect wire or replace electrode/wire assembly |
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| Wire is shorting (sparking) between ignitor and electrode. | Replace ignitor wire/electrode assembly |
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| Bad ignitor. | Replace ignitor |
Burner will not light with match | No gas flow. | Check if LP cylinder is empty. If LP cylinder is not empty, refer |
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| to “Sudden drop in gas flow (reduced flame height). If empty, |
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| replace or refill. |
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| Coupling nut and regulator not fully connected. | Turning the coupling nut about |
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| additional turn until solid stop. Tighten by hand |
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| tools. |
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| Obstruction of gas flow. | Clear burner tubes. Check for bent or kinked hose. |
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| Disengagement of burner to valve. | Reengage burner and valve. |
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| Spider webs or insect nest in venturi. | Clean venturi. |
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| Burner ports clogged or blocked. | Clean burner ports. |
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Sudden drop in gas flow or reduced flame height | Out of gas. | Check for gas in the LP cylinder |
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| Excess flow safety device may have been activated. | Turn off knobs, wait 30 seconds and light grill. If flames are still |
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| too low Reset the excessive flow safety device by turning off |
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| knobs and LP cylinder valve. Disconnect regulator. Turn burner |
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| control knobs to HIGH. Wait 1 minute. Turn burner control knobs |
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| off. Reconnect regulator and leak check connections. Turn LP |
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| cylinder valve on slowly, wait 30 seconds and then light grill. |
Irregular flame pattern, flame does not run the full length | Burner ports are clogged or blocked. | Clean burner ports. |
of burner. |
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Flame is yellow or orange. | New burner may have residual manufacturing oils. | Burn grill for 15 minutes with the lid closed |
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| Spider webs or insect nest in venturi | Clean venturi. |
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| Food residue, grease or seasoning salt on burner. | Clean burner. |
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| Poor alignment of valve to burner venturi. | Assure burner venturi is properly engaged with valve |
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Flame blow out | High or gusting winds | Turn front of grill to face wind or increase flame height to HIGH |
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| setting |
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| Low on LP Gas | Replace or refill LP cylinder |
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| Excess flow valve tripped | Refer to “Sudden drop in gas flow” |
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Grease buildup. | Clean grill. | |
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| Excess fat in meat. | Trim fat from meat before grilling. |
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| Excessive cooking temperature. | Adjust (lower) temperature accordingly. |
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Persistent grease fire. | Grease trapped by food buildup around burner system | Turn knobs to OFF. Turn gas off at LP cylinder. Leave lid in |
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| closed position and let fire burn out. After grill cools, remove |
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| and clean all parts. |
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Flashback (fire in burner tube(s)) | Burner and/or burner tubes are blocked | Clean burner and/or burner tubes |
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Inside of lid is | The lid is stainless steel, not paint. | Baked on grease buildup has turned to carbon and is flaking |
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| off. Clean thoroughly. |
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