Outdoor Gas Grill Model No. NSG3902B

Troubleshooting

Problem

Possible Cause

Prevention/Cure

Burner will not light using ignitor

Wires or electrode covered with cooking residue.

Clean wire and/or electrode with rubbing alcohol.

 

 

 

 

Electrode and burners are wet.

Wipe dry with cloth.

 

 

 

 

Electrode cracked or broken - sparks at crack.

Replace electrode.

 

 

 

 

Wire loose or disconnected.

Reconnect wire or replace electrode/wire assembly

 

 

 

 

Wire is shorting (sparking) between ignitor and electrode.

Replace ignitor wire/electrode assembly

 

 

 

 

Bad ignitor.

Replace ignitor

 

 

 

Burner will not light with match

No gas flow.

Check if LP cylinder is empty. If LP cylinder is not empty, refer

 

 

to “Sudden drop in gas flow (reduced flame height). If empty,

 

 

replace or refill.

 

 

 

 

Coupling nut and regulator not fully connected.

Turning the coupling nut about one-half to three quarters

 

 

additional turn until solid stop. Tighten by hand only-do not use

 

 

tools.

 

 

 

 

Obstruction of gas flow.

Clear burner tubes. Check for bent or kinked hose.

 

 

 

 

Disengagement of burner to valve.

Reengage burner and valve.

 

 

 

 

Spider webs or insect nest in venturi.

Clean venturi.

 

 

 

 

Burner ports clogged or blocked.

Clean burner ports.

 

 

 

Sudden drop in gas flow or reduced flame height

Out of gas.

Check for gas in the LP cylinder

 

 

 

 

Excess flow safety device may have been activated.

Turn off knobs, wait 30 seconds and light grill. If flames are still

 

 

too low Reset the excessive flow safety device by turning off

 

 

knobs and LP cylinder valve. Disconnect regulator. Turn burner

 

 

control knobs to HIGH. Wait 1 minute. Turn burner control knobs

 

 

off. Reconnect regulator and leak check connections. Turn LP

 

 

cylinder valve on slowly, wait 30 seconds and then light grill.

 

 

 

Irregular flame pattern, flame does not run the full

Burner ports are clogged or blocked.

Clean burner ports.

length of burner.

 

 

 

 

 

Flame is yellow or orange.

New burner may have residual manufacturing oils.

Burn grill for 15 minutes with the lid closed

 

 

 

 

Spider webs or insect nest in venturi

Clean venturi.

 

 

 

 

Food residue, grease or seasoning salt on burner.

Clean burner.

 

 

 

 

Poor alignment of valve to burner venturi.

Assure burner venturi is properly engaged with valve

Flame blow out

High or gusting winds

Turn front of grill to face wind or increase flame height to HIGH

 

 

setting

 

 

 

 

Low on LP Gas

Replace or refill LP cylinder

 

 

 

 

Excess flow valve tripped

Refer to “Sudden drop in gas flow”

 

 

 

Flare-up

Grease buildup.

Clean grill.

 

 

 

 

Excess fat in meat.

Trim fat from meat before grilling.

 

 

 

 

Excessive cooking temperature.

Adjust (lower) temperature accordingly.

 

 

 

Persistent grease fire.

Grease trapped by food buildup around burner system

Turn knobs to OFF. Turn gas off at LP cylinder. Leave lid in closed

 

 

position and let fire burn out. After grill cools, remove and clean

 

 

all parts.

 

 

 

Flashback (fire in burner tube(s))

Burner and/or burner tubes are blocked

Clean burner and/or burner tubes

 

 

 

Inside of lid is peeling-like paint peeling

The lid is stainless steel, not paint.

Baked on grease buildup has turned to carbon and is flaking off.

 

 

Clean thoroughly.