Contact 1-800-762-1142 for assistance.

Do not return to place of purchase.

Troubleshooting (con’t)

Problem

Possible Cause

Prevention/Cure

Flame is yellow or orange.

New burner may have residual

Burn grill for 15 minutes with the lid closed

 

manufacturing oils.

 

 

Spider webs or insect nest in venturi

Clean venturi.

 

Food residue, grease or seasoning salt on

Clean burner.

 

burner.

 

 

Poor alignment of valve to burner venturi.

Assure burner venturi is properly engaged

 

 

with valve

Flame blow out

High or gusting winds

Turn front of grill to face wind or increase

 

 

flame height to HIGH setting

 

Low on LP Gas

Replace or refill LP cylinder

 

Excess flow valve tripped

Refer to “Sudden drop in gas flow”

Flare-up

Grease buildup.

Clean grill.

 

Excess fat in meat.

Trim fat from meat before grilling.

 

Excessive cooking temperature.

Adjust (lower) temperature accordingly.

Persistent grease fire.

Grease trapped by food buildup around

Turn knobs to OFF. Turn gas off at LP

 

burner system

cylinder. Leave lid in closed position and

 

 

let fire burn out. After grill cools, remove

 

 

and clean all parts.

Flashback (fire in burner

Burner and/or burner tubes are blocked

Clean burner and/or burner tubes

tube(s))

 

 

Inside of lid is peeling-like

The lid is stainless steel, not paint.

Baked on grease buildup has turned to

paint peeling

 

carbon and is flaking off. Clean thoroughly.

Owner’s manual: model NSG4303 outdoor gas grill

1/14/04

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