Contact 1-800-762-1142 for assistance.

Do not return to place of purchase.

Troubleshooting

Problem

Possible Cause

Prevention/Cure

Burner will not light using

Wires/or electrode covered with cooking

Clean wire and/or electrode with rubbing

ignitor

residue.

alcohol.

 

Electrode and burners are wet.

Wipe dry with cloth.

 

Electrode cracked or broken - sparks at

Replace electrode.

 

crack.

 

 

Wire loose or disconnected.

Reconnect wire or replace electrode/wire

 

 

assembly

 

Wire is shorting (sparking) between ignitor

Replace ignitor wire/electrode assembly

 

and electrode.

 

 

Bad ignitor.

Replace ignitor

Burner will not light with

No gas flow.

Check if LP cylinder is empty. If LP cylinder

match

 

is not empty, refer to “Sudden drop in

 

 

gas flow (reduced flame height). If empty,

 

 

replace or refill.

 

Coupling nut and regulator not fully

Turning the coupling nut about one-half

 

connected.

to three quarters additional turn until solid

 

 

stop. Tighten by hand only-do not use

 

 

tools.

 

Obstruction of gas flow.

Clear burner tubes. Check for bent or

 

 

kinked hose.

 

Disengagement of burner to valve.

Reengage burner and valve.

 

Spider webs or insect nest in venturi.

Clean venturi.

 

Burner ports clogged or blocked.

Clean burner ports.

Sudden drop in gas flow

Out of gas.

Check for gas in the LP cylinder

or reduced flame height

Excess flow safety device may have been

Turn off knobs, wait 30 seconds and light

 

 

activated.

grill. If flames are still too low Reset the

 

 

excessive flow safety device by turning off

 

 

knobs and LP cylinder valve. Disconnect

 

 

regulator. Turn burner control knobs to

 

 

HIGH. Wait 1 minute. Turn burner control

 

 

knobs off. Reconnect regulator and leak

 

 

check connections. Turn LP cylinder valve

 

 

on slowly, wait 30 seconds and then light

 

 

grill.

Irregular flame pattern,

Burner ports are clogged or blocked.

Clean burner ports.

flame does not run the full

 

 

length of burner.

 

 

Owner’s manual: model NSG4303 outdoor gas grill

1/14/04

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