Troubleshooting, Problem, What you can do

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Troubleshooting

Problem	What you can do

No sound	• Make sure the sound source is plugged in and turned on,
	it is not on mute, and the volume is turned up.
	• Make sure headphones are not plugged into the RIGHT
	speaker.
	• Be sure the power pack is securely plugged into the RIGHT
	speaker and into the AC (mains) outlet.

No sound from	• Make sure the speakers are connected properly and all plugrs are
one speaker	inserted firmly.
	• Check the sound source. If it is mono (has one channel only),
	you need a mono-to-stereo adapter to send the sound to both
	speakers. To request an adapter, contact Bose® Customer Service.
	Refer to the address sheet included in the carton.

Sound is distorted	• Decrease the volume of the sound source affected, and
or you hear static	increase the volume on the speakers.
	• When using any other wireless source (computer or cell phone)
	move the speakers farther from that source.

Background noise	• Decrease the volume level on your speakers and increase the
when no source	level on each sound source to your preferred volume.
is playing