Reference
Troubleshooting
If you have a problem with your Acoustimass® speaker system, turn off your sound source and try the following solutions. If you still have a problem, contact your Bose® dealer to arrange for service. To contact Bose directly, refer to the list of service offices and phone numbers enclosed in the shipping carton.
Problem | What to do | |
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System does not function | • | Make sure the receiver and powered Acoustimass module are plugged into an operating |
at all |
| AC wall outlet and that the receiver is turned on. |
| • Be sure to select a source at the receiver (video, CD, DVD, tuner). | |
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|
|
No sound | • | Check the speaker connections. |
| • Make sure that the powered Acoustimass module is plugged in. | |
| • For digital sound, be sure a coaxial or optical cable connects the digital output of the | |
|
| DVD player with the digital input on your receiver. |
| • Be sure the audio source selected is correct. For example, select DVD audio on your | |
|
| receiver and player for DVD sound. |
| • | Disconnect any headphones. |
| • | Increase the volume. |
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|
No sound from cube | • | Be sure the powered Acoustimass module is plugged in and the receiver is turned on. |
speaker arrays |
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Sound is distorted | • | Make sure speaker wire is not damaged. |
| • Reduce the volume of external components connected to the receiver. | |
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|
No bass | • | Be sure the speaker connections at the receiver/amplifier are correct (+ to + and – to |
|
|
|
Not enough or too much | • | Move the powered Acoustimass module closer to a wall or corner to increase bass. |
bass |
| Move it farther away from a wall or corner to decrease bass. |
| • Adjust the LFE Level or Room Compensation control. | |
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|
No surround sound | • | Be sure your receiver is processing a signal from a |
|
| DVD player, or other |
| • If you are using the Dolby | |
| • If you are using digital programming, verify that the settings are correct at the receiver. | |
| • Be sure the source material (DVD, laser disc, or broadcast programming) is Dolby Digital | |
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| encoded. |
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Customer service
For additional help in solving problems, contact Bose customer service. See the list of service offices and phone numbers enclosed in the shipping carton.
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AM264924_00 _V.pdf • August 13, 2002
