Brother HL-5250DN Series Troubleshooting

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You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers

the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

Identifying your problem

First, check the following:

The AC power cord is connected properly and the printer is turned on.

All of the protective parts have been removed.

The toner cartridge and drum unit are installed properly.

The front and back covers are fully closed.

Paper is inserted properly in the paper tray.

The interface cable is securely connected to the printer and the computer.

The correct driver for the printer has been chosen and is installed.

The PC is set up to connect to the correct printer port.

Printer does not print:

If you did not solve your problem with the above checks, identify your problem and then go to the page

suggested below.

Printer LED is blinking

See LEDs (Light Emitting Diodes) on page 45.

Status Monitor Error Message appears

See Error messages in the Status Monitor on page 80.

Printer printed an Error Message

See Error message printout on page 82.

Paper handling

See Paper handling on page 83 and Paper jams and how to clear them on page 84.

Other problems

See Other problems on page 98.

Pages are printed, but there are problems with:

Print quality

See Improving the print quality on page 91.

Printout is incorrect

See Solving print problems on page 97.

Troubleshooting

Contents

Main USERS GUIDE Brother Laser Printer HL-5240 HL-5250DN series For visually-impaired users You can read this manual with Screen Reader text-to-speech software. Using this guide Symbols used in this guide Safety precautions To use the printer safely Page Trademarks Compilation and Publication Notice Shipment of the Printer Table of Contents 1 About this Printer 2 Printing Methods 3 Driver and Software 4 Control Panel 5 Options 6 Routine Maintenance 7 Troubleshooting A Appendix B Appendix (For Europe and Other Countries) C Appendix (For USA and Canada) D Index What is in the box? Interface cable About this Printer Front view Back view Positioning the printer Power supply Environment About paper Type and size of paper Printing Methods Recommended paper Types of envelopes Printable area Portrait Landscape Printing methods Printing on plain paper, bond paper and transparencies Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 Page Page Printing on plain paper, bond paper or transparencies from the MP tray Page Page Printing on thick paper, labels and envelopes Page e f g Page Duplex Printing Guidelines for printing on both sides of the paper d Manual duplex printing Manual duplex printing from the paper tray a b d c Paper orientation for manual duplex printing Automatic duplex printing (For HL-5250DN) a b Page Printer driver Driver and Software Page Features in the printer driver (For Windows) Basic tab a b c d Advanced tab Print Quality Duplex Printing Watermark Page Setting Device Options Page Page Accessories tab Support tab Features in the BR-Script (PostScript 3 language emulation) printer driver (For Windows) Device Settings tab Printing Preferences Advanced options a b c Features in the printer driver (For Macintosh) Page Setup Layout Print Settings Status Monitor (For Mac X 10.2.4 or greater users) Page Page Software Software for networks (For HL-5250DN only) BRAdmin Professional (For Windows) BRAdmin Light (For Macintosh) Driver Deployment Wizard (For Windows) About emulation modes Automatic emulation selecti on Automatic interface selection Remote Printer Console How to use and install the Remote Printer Console software a b c d a b c LEDs (Light Emitting Diodes) Control Panel Page Page Page Service call indications Page Control panel buttons Page Page Page Page Lower tray unit (LT-5300) Options DIMM DIMM types Page Page Print server (NC-2100p) (For HL-5240) Replacing the consumable items Consumables Routine Maintenance Toner cartridge Toner Low message Toner Life End message Replacing the toner cartridge a b c d Page e f g Page Drum unit Change Drum message Replacing the drum unit Page d Page Replacing periodic maintenance parts Cleaning Cleaning the outside of the printer a Page b c Page Cleaning the corona wire a b Page Troubleshooting Identifying your problem Error messages in the Status Monitor Page Error message printout Paper handling Paper jams and how to clear them a b Page Page Page m n Page Improving the print quality d ABCD abcde 01234 BC b c ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 a b c ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 a b c d ACD bcde 134 ABCDEFG Page Solving print problems Network problems Printing from DOS Other problems For Macintosh with USB BR-Script 3 a b c A Printer specifications Engine Appendix Controller Software Control panel Paper handling Media specifications Supplies Dimensions / Weights Other System Requirements Important information for choosing your paper Page Paper size Symbol and character sets Symbol and character sets list Page Quick reference for bar code control commands Print bar codes or expanded characters Bar code mode Definition of Parameters Bar Code, expanded character, line block drawing and box drawing Bar Code Bar code human readable line ON or OFF Quiet zone Bar code, expanded character unit, line block drawing and box drawing Bar code, expanded character, line block drawing and box drawing offset in X-axis Bar code & expanded character offset in Y -axis Bar code, expanded character, line block drawing and box drawing height Expanded character width, line block drawing and box drawing Expanded character rotation Bar code data start Page Box drawing Line block drawing Expanded character data start Page B Brother Numbers http://www.brother.com/registration/ http://solutions.brother.com Appendix (For Europe and Other Countries) Important information: Regulations Radio interference (220 to 240 volt model only) IEC 60825-1 specification (220 to 240 volt model only) For Finland and Sweden Page IMPORTANT - For Your Safety Disconnect device Caution for LAN connection (For model HL-5250DN) IT power system (For Norway only) Wiring information (for UK) Page C Appendix (For USA and Canada) Brother Numbers http://www.brother.com/registration/ http://solutions.brother.com Page Important information: Regulations Federal Communications Commission (FCC) Declaration of Conformity (For USA) Page Laser Notices Laser Safety (110 to 120 volt model only) Internal laser radiation FDA Regulations (110 to 120 volt model only) IMPORTANT - For Your Safety Disconnect device Caution for LAN connection (For model HL-5250DN) Index D A B C D O P R S T