Brother MFC-215C, MFC-425CN Troubleshooting and routine maintenance

12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

12

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this

happens, your machine identifies the problem and displays an error

message. The most common error messages are shown below.

You can correct most problems by yourself. If you need additional

help, the Brother Solutions Center offers latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com.

Troubleshooting and routine maintenance

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

BT Call Sign

On

The machine is set BT Call Sign to

ON. You cannot change the

Receive Mode from Manual to

another mode.

Set BT Call Sign to OFF. (See BT Call Sign (For

U.K. Only) on page A-1.)

Comm.Error Poor phone line quality caused a

communication error.

Try the call again. If the problem continues, call

the telephone company and ask them to check

your phone line.

Connection

Fail

You tried to poll a fax machine that

is not in Polled Waiting mode. Check the other fax machine’s polling setup.

Cover is Open The scanner cover is not closed

completely. Lift the scanner cover and then close it again.

Data

Remaining

Print data remains in the

machine’s memory. Re-start printing from your computer.

Print data remains in the

machine’s memory. The USB

cable was unplugged while the

computer was sending the data to

the machine.

Press Stop/Exit. The machine will cancel the

job and eject the page that is being printed.

Disconnected The other person or other person’s

fax machine stopped the call. Try to send or receive again.

Document Jam

(MFC-425CN

only)

The document was not inserted or

fed properly, or the document fed

from the ADF was too long.

See Using the ADF (Automatic Document

Feeder) (MFC-425CN only) on page 1-6.

The document is jammed in the

machine.

See Document jams (MFC-425CN only) on

page 12-5.

High

Temperature

The print head is too warm. Allow the machine to cool down.

Contents

Main If you need to call Customer Service APPROVAL INFORMATION Compilation and Publication Notice Page Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING Most of the illustrations in this Users Guide show the MFC-215C. Page Choosing a location Quick Reference Guide Page How to access the complete Users Guide To view Documentation (For Windows) How to find Scanning instructions To view Documentation (For Macintosh) How to find Scanning instructions Table of Contents Page Page Page Page A B Page Using this Guide Finding information Symbols used in this Guide Introduction INTRODUCTION 1 - 2 Control panel overview 1 2 3 Ink Management 4 Dial Pad 9 < Stop/Exit A Navigation keys: B C Turning the machine to Power Save condition 1 - 5 INTRODUCTION Power Save Setting (For MFC-215C) Press Menu/Set, 1, 6. Press or to select Off (or On). Press Menu/Set. Load documents Using the ADF (Automatic Document Feeder) (MFC-425CN only) Page Page About paper Recommended Paper Handling and using special paper 1 - 11 INTRODUCTION Paper Type Paper Size Usage Paper type and size for each operation INTRODUCTION 1 - 12 Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (80 g/m2). * Up to 100 sheets of 80 g/m2. Paper capacity of the output paper tray Paper Type Weight Thickness No. of sheets Output Paper Tray Printable area Page Page To load envelopes Page About fax machines Custom features Do you have BTs Call Minder on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake Colour Start ECM (Error Correction Mode) Getting started Initial Setup Setting the Date and Time Setting Tone or Pulse dialling mode Setting the Station ID Setting the Phone Line Type General Setup Setting the Mode Timer Setting the Paper Type Setting the Paper Size Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send Speed-Dialling Search Fax Redial How to Fax Colour fax transmission Faxing from the ADF (MFC-425CN only) Faxing from the scanner glass Page Basic sending operations Sending faxes using multiple settings Contrast Fax Resolution Dual Access (Monochrome only) Real Time Transmission Checking job status Cancelling a fax in progress Cancelling a waiting job Advanced sending operations Overseas Mode Delayed Fax (Monochrome only) (MFC-425CN only) Delayed Batch Transmission Setup for Polled Transmit (Standard) Setup for Polled Transmit with Secure Code TX Lock Page Faxing letter size documents from the scanner glass SETUP RECEIVE 4 - 1 Basic receiving operations Choosing the Receive Mode Setup Receive Setting the Ring Delay Setting the F/T Ring Time (Fax/Tel mode only) Fax Detect Printing a reduced incoming fax (Auto Reduction) Printing a fax from the memory (MFC-425CN only) Reception into memory (Monochrome only) Polling (MFC-425CN only) Page Page Storing numbers for easy dialling Storing Speed-Dial numbers Quick-Dial numbers and dialling options Changing Speed-Dial numbers Stop/Exit Setting up Groups for Broadcasting Page Dialling options Access codes and credit card numbers Redial/Pause Search/Speed Dial, #02, and Mono Start or Colour Start, you Search/Speed Dial, #03 and then press 7001 using the dialling Remote Fax Options (MFC-425CN only) (Monochrome only) Setting Fax Storage Setting PC Fax Receive (MFC-425CN only) Changing your PC (MFC-425CN only) Turning off Remote Fax Options Changing Remote Fax Options Setting your Remote Access Code Remote Retrieval Remote commands Page Fax settings and activity Customizing the Transmission Verification Report Printing reports Setting the Journal Period Printing reports Using the machine as a copier Enter Copy mode Making copies Page Using the Copy Options key Changing the temporary copy settings Use the Copy Options key to quickly set the following copy settings temporarily for the next copy. Page Enlarging or reducing the image copied Page Page Page Making N in 1 copies or a poster (Page Layout) (MFC-425CN only) Page Page Changing the default copy settings Increasing copy speed or quality Adjusting brightness Adjusting contrast Adjusting colour saturation Legal limitations Introduction Walk-Up PhotoCapture Center PhotoCapture Center requirements Getting started PhotoCapture Menu/Set Printing the Index (Thumbnails) Printing images Page DPOF printing Changing the default settings Page Page Page Scan to Card (MFC-425CN only) Changing the default quality Changing the default black & white file format Changing the default colour file format Understanding the Error Messages Using PhotoCapture Center from your PC Software and Network features Page Important information For your safety LAN connection (MFC-425CN only) International ENERGY STAR Compliance Statement Page Page Trademarks 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Troubleshooting Error messages Troubleshooting and routine maintenance TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Page Page Page Page 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your machine TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE How to change LCD language (For Czech and Hungarian only) Setting Dial Tone detection Compatibility How to improve print quality Cleaning the print head Checking the print quality Page Checking the printing alignment Checking the ink volume Packing and shipping the machine Page Page Routine maintenance Cleaning the scanner Cleaning the machine printer platen Page Replacing the ink cartridges Page Page Page A Telephone services BT Call Sign (For U.K. Only) Appendix A Advanced receiving operations Operation from extension telephones For Fax/Tel mode only Fax/Tel mode in the power save condition Using a cordless external handset Changing the remote codes Page Connecting an external telephone answering device (TAD) Sequence Page Recording outgoing message (OGM) on an external TAD Using extension telephones (For U.K. only) APPENDIX A A - 9 Multi-line connections (PBX) If you are installing the machine to work with a PBX Custom features on your phone line B On-screen programming Menu table Memory storage Appendix B Navigation keys .... APPENDIX B B - 3 to exit Select & Set Select & Set to accept B - 4 APPENDIX B APPENDIX B B - 5 B - 6 APPENDIX B APPENDIX B B - 7 B - 8 APPENDIX B APPENDIX B B - 9 B - 10 APPENDIX B Entering Text Inserting spaces Making corrections Stop/Exit Repeating letters Page G Glossary Page Mono Start or Colour Start to begin transmission. Page Mono Start or Colour Start to start the dialling process. S Product description General Specifications Page Print media Copy PhotoCapture Center Fax Scanner Printer Interfaces S - 9 SPECIFICATIONS Computer requirements Consumable items Network (LAN) (MFC-425CN only) Index A B C D F G H I J L M P R S T V R - 1 REMOTE RETRIEVAL ACCESS CARD (MFC-425CN ONLY) Remote Retrieval Access card (MFC-425CN only) CCESS ETRIEVAL EMOTE C REMOTE RETRIEVAL ACCESS CARD (MFC-425CN ONLY) R - 2 C HANGE F AX FORWARDING S Remote Commands Press .