Brother MFC-7840W Protocol-specific troubleshooting

Troubleshooting

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Protocol-specific troubleshooting 13

Windows® 2000/XP, Windows Vista® and Windows Server® 2003 IPP

troubleshooting 13

I want to use a different Port number other than 631. 13

If you are using Port 631 for IPP printing, you may find that your firewall may not let the print data through. If

this is the case, use a different port number (port 80), or configure your Firewall to allow Port 631 data

through.

To send a print job using IPP to a printer using Port 80 (the standard HTTP port) enter the following when

configuring your Windows® 2000/XP, Windows Vista® and Windows Server® 2003 system.

http://ipaddress/ipp

The “Go to printer’s Web site” option in Windows® XP and Windows Vista® is not working

The “Get More Info” option in Windows® 2000 and Windows Server® 2003 is not working 13

If you are using a URL of:

http://ipaddress:631 or http://ipaddress:631/ipp

the Get More Info option in Windows® 2000/XP, Windows Vista® and Windows Server® 2003 will not

function. if you wish to use the Get More Info option, use the following URL:

http://ipaddress

This will then force Windows® 2000/XP, Windows Vista® and Windows Server® 2003 to use Port 80 to

communicate with the Brother print server.

Web Based Management (web browser) troubleshooting (TCP/IP) 13

aIf you cannot connect to the print server using your web browser it may be worth checking the Proxy

Settings of your browser. Look in the Exceptions setting and if necessary, type in the IP address of the

print server. This will stop your computer from trying to connect to your ISP or proxy server every time

you wish to look at the print server.

bMake sure that you are using the correct web browser, we recommend Microsoft Internet Explorer 6.0®

(or greater) or Firefox® 1.0 (or greater) for Windows® and Safari™ 1.0 for Macintosh®. Please also make

sure that JavaScript and Cookies are always enabled in whichever browser you use. We recommend

you upgrade to Safari™ 1.2 or greater to enable JavaScript. If a different web browser is used, make

sure it is compatible with HTTP 1.0 and HTTP 1.1.

Contents

Main NETWORK USERS GUIDE MFC-7840W Definitions of notes Trademarks Compilation and publication notice IMPORTANT NOTE Brother numbers For Customer Service Internet address Ordering accessories and supplies http://www.brothermall.com http://www.brother.ca Table of Contents 1 Introduction 1 2 Configuring your machine for a network 10 3 Configuring your machine for a wireless network 19 4 Wireless configuration for Windows using the Brother installer application 36 5 Wireless configuration for Macintosh using the Brother installer application 56 6 Control panel setup 74 7 Driver Deployment Wizard (Windows only) 88 8 Network printing from Windows: basic TCP/IP Peer-to-Peer printing 94 9 Internet printing for Windows97 10 Network printing from Macintosh103 11 Web Based Management 108 13 Troubleshooting 115 A Appendix A 125 C Index 141 B Appendix B 133 Overview Introduction Network features Network print ing Network scanning Network PC Fax Management uti lities Internet fax/scan to E-mail server (download only) 1 Types of network connections Network connection example TCP/IPTCP/IP Peer-to-Peer printing using TCP/IP Network Shared printing Wireless network connection examples Connected to a computer with an access point on the network (Infrastructure mode) 1 Connected to a wireless capable computer without an access point on the network (Ad-hoc mode) Protocols TCP/IP protocols and funct ionalities DHCP/BOOTP/RARP APIPA DNS client IPP mDNS TELNET SNMP LLMNR Other protocol LLTD Configuring your machine for a network Overview IP addresses, subnet masks and gateways IP address How the IP address is assigned to your print server: 2 Subnet mask Gateway (and router) Step by step chart a b Setting the IP address and subnet mask Using the BRAdmin Light utility to configure your machine as a network printer2 b BRAdmin Light How to configure your machine using the BRAdmin Light utility 2 c d e f Page Changing the print server settings Using the BRAdmin Light utility to change the print server settings 2 a b c d Using the BRAdmin Professional utility to change print server settings (for Windows)2 a b c d Using the control panel to change the print server settings 2 Using Web Based Management (web browser) to change the print/scan server settings Using Remote Setup to change the print server settings (not available for Windows Server 2003) 2 a b c d a b c d Using other methods to change print server settings 2 Overview Configuring your machine for a wireless network Wireless network terms and concepts SSID (Service Set Identifier) and channels Authentication and encryption Authentication methods Encryption methods Network key Page Step by step chart for wireless network configuration For Infrastructure mode a b c a b c Confirm your network environment Connected to a computer with an access point in the network (Infrastructure mode) Connected to a wireless capable computer without an access point in the network (Ad-hoc mode) Confirm your wireless network setup method Page Page Configuring your machine for a wireless network 3 Using the Setup Wizard from th e control panel a b c d e g h i j k o p q r s c d e f Using the PIN Method of Wi-Fi Protected Setup 3 c d e 1 2 3 4 5 6 f Configuration in Infrastructure mode Before configuring the wireless settings 4 Configure the wireless settings b Wireless configuration for Windows using the Brother installer application d e Page h i j k l m n o Configuration using the SES/WPS/AOSS control panel menu (Automatic Wireless mode) a c d e Page i j k l m LCD messages when using the SES/WPS/AOSS control panel menu Configuration in Ad-hoc mode Before configuring the wireless settings 4 Configure the wireless settings c d Page i j k l m n o p q r Configuration in Infrastructure mode Before configuring the wireless settings 5 Configure the wireless settings b c Wireless configuration for Macintosh using the Brother installer application Page Page i j k l m n o Configuration using the SES/WPS/AOSS control panel menu (Automatic Wireless mode) c d e Page j k l m LCD messages when using the SES/WPS/AOSS control panel menu Configuration in Ad-hoc mode Before configuring the wireless settings 5 Configure the wireless settings c d e Page i j k 1 2 3 l m n o p q r Control panel setup LAN menu TCP/IP BOOT Method a b f Press OK. If you chose Auto, RARP, BOOTP or DHCP, go to g. If you chose Static, go to h. g Press OK. h Page Page Page Page Page Page e f Setup Wizard (wireless network only) SES/WPS/AOSS (wireless network only) WPS w/PIN code (wireless network only) Page Page Page Page Restoring the network settings to factory default Printing the Network Configuration List Overview Connection methods Peer-to-pe er Driver Deployment Wizard (Windows only) 7 Page How to install the Driver Deployment Wizard software 7 Using the Driver Deployment Wizard software e f g h Overview Network printing from Windows: basic TCP/IP Peer-to-Peer printing Configuring the standard TCP/IP port Page Internet printing for Windows Overview IPP printing for Windows 2000/XP, Windows Vista and Windows Server 2003 9 For Windows Vista a b c d e f 1 Page For Windows 2000/XP and Windows Server 2003 9 a b c d e f g 1 2 h i Other sources of information Network printing from Macintosh Overview How to choose the BR-Script 3 printer driver (TCP/IP) f Page g h i Page Web Based Management Overview How to configure the print server settings using Web Based Management (web browser) a b c d e f Password information Changing the Scan to FTP configuration using a web browser11 Security features Overview Security methods for E-mail notification Using E-mail notification with user authentication 12 a b c d e f g h i Managing your network printer securely using BRAdmin Professional (for Windows)12 Troubleshooting Overview General problems a b c d a Network print software installation problems b c d 1 2 3 4 e f Printing problems b c 1 2 Page Scanning and PC Fax problems a b c d e f g h Page Wireless network troubleshooting Wireless setup problems b c Wireless connection problem Protocol-specific troubleshooting Windows 2000/XP, Windows Vista and Windows Server 2003 IPP troubleshooting Web Based Management (web brows er) troubleshooting (TCP/IP) a b A Using services Other ways to set the IP address (for advanced users and administrators) Using DHCP to configure the IP address A Appendix A Using BOOTP to configure the IP address A Using RARP to configure the IP address A Using APIPA to configure the IP address A Using ARP to configure the IP address Using the TELNET console to configure the IP address A Page Installation when using web services (For Windows Vista users) A Installation when using a Network Print Queue or Share (printer driver only) B Print server specifications Ethernet wired network Appendix B Ethernet wireless network Page Function table and default factory settings The factory settings are shown in Bold with an asterisk. Page Page or Entering Text Index C D E F G R S T W