Troubleshooting
If you are having difficulty with your machine
NOTE
•For technical help, you must call the country where you bought the machine. Calls must be made from within that country.
•If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself.
•If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Using
Printing Difficulties
Difficulty | Suggestions |
No printout. | Check that the correct printer driver has been installed and chosen. |
|
|
| Check to see if the LCD is displaying an error message. |
| (See Error and maintenance messages on page 60.) |
|
|
| Make sure that the machine is online. |
(Windows® XP)
Click Start/Printers and Faxes.
XXXXis your model name). If the printer is offline, it displays Use Printer Online. Select this option to enable the printer.
(Windows Vista®)
Click | /Control Panel/Hardware and Sound/Printers. |
Brother
(Windows® 7) | B | |
Click | /Devices and Printers. | |
XXXXis your model name) and choose See what’s printing. Click Printer and make sure that Use Printer Offline is unchecked.
(Windows® 8)
Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges on page 51.)
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