Troubleshooting

Paper Handling Difficulties (continued)

Difficulties

Suggestions

Machine feeds multiple pages.

Do the following:

 

(See Loading paper and other print media on page 9.)

 

Make sure the paper is loaded correctly in the paper tray.

 

Remove all the paper from the tray and fan the stack of paper well, then put it

 

back in the tray.

 

Make sure you do not push the paper in too far.

 

 

 

Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam

 

on page 69.)

 

 

 

Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s

 

Guide: Cleaning the paper pick-up rollers.)

 

 

There is a paper jam.

See Printer jam or paper jam on page 69. Make sure the paper guides are set to

 

the correct paper size. Do not extend the paper tray when you load A5 or smaller

 

size paper.

 

 

Paper jam reoccurs.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine.

 

Make sure paper is not still jammed in the machine. (See Additional paper jam

 

clear operations on page 72.)

 

 

The paper jams when you use

Use one of the jam prevention settings, 2-sided1 or 2-sided2.

2-sided print.

For printing

 

 

For more information, see Software and Network User’s Guide: Prevent Smudged

 

Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows®)

 

or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of

 

the Paper (Macintosh).

 

 

 

If paper jams occur frequently during 2-sided printing, the paper feed rollers may

 

be stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide:

 

Cleaning the paper feed rollers.)

 

 

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