17
10 Troubleshooting
If the problems occur while using this machine, the following may help you to solve the problems.
Potential types of problems
| Problem | Solution |
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| • Is the cable loose? |
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| Check that the cable is connected securely. | |||
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| • Is the DK Roll installed correctly? |
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| If not, remove the DK Roll and reinstall it. |
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The Brother QL printer does not | • Is there enough roll remaining? |
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Check that there is enough roll remaining. |
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print, or a printing error is | • Is the DK Roll compartment cover open? |
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received. |
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| Check that the DK Roll compartment cover is closed. | |||
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| • Has a print error or transmission error occurred? | |||
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| Turn off the Brother QL printer and then turn it on again. If there | |||
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| is still a problem, contact your Brother dealer. | |||
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| • If the printer is connected via a USB hub, try connecting it | |||
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| directly to the PC. If not, try connecting it to another USB port. | |||
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| • Is the power cord inserted correctly? |
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The Status LED lamp is not lit. | Check that the power cord is inserted. If it is inserted correctly, | |||||
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| try plugging it into another electrical outlet. |
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| • Is the correct port chosen? (Windows® only) | |||
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| Check that the correct port is chosen from the "Print to the | |||
A data transmission error | following port" list in the Printer Properties dialog box. | |||||
• Is the Brother QL printer in cooling mode (the Status lamp is | ||||||
appears on the PC/Mac. | ||||||
flashing in orange)? |
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| Wait until the Status lamp stops flashing and then try printing | |||
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| again. |
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Labels are jammed in the cutter. | • Contact Brother Customer Service at | |||||
The label is not ejected properly | • Check that the ejection path of the label is not blocked. | |||||
• Check that the DK Roll is set properly by removing the DK Roll | ||||||
after printing. | and reinstalling it. |
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| • Ensure that the DK Roll cover is closed properly. | |||
After replacing the Roll while the | • Close the | |||||
the layout style was not | the |
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updated. (Windows® only) |
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| • Is Microsoft® Word started up from Microsoft® Outlook®? | |||
The | • Is Microsoft® Word chosen as the default editor for Microsoft® | |||||
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displayed on Microsoft® Word. | Outlook ? | ® | Word | |||
(Windows | ® | only) | Due to program limitations, the Microsoft |
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| not work with the above settings. Quit Microsoft® Outlook®, and | |||||
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| restart Microsoft® Word. |
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| • If the cutter error occurs, keep the DK roll compartment cover | |||
Cutter error |
| closed and press the ON/OFF button. The cutter moves back to | ||||
| the normal position and turns the machine OFF automatically. | |||||
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| After the machine is OFF, inspect the label outlet and remove | |||
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| the paper jam. |
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