17

10 Troubleshooting

If the problems occur while using this machine, the following may help you to solve the problems.

„Potential types of problems

 

Problem

Solution

 

 

 

 

 

• Is the cable loose?

 

 

 

 

 

Check that the cable is connected securely.

 

 

 

• Is the DK Roll installed correctly?

 

 

 

 

 

If not, remove the DK Roll and reinstall it.

 

The Brother QL printer does not

• Is there enough roll remaining?

 

 

Check that there is enough roll remaining.

 

print, or a printing error is

• Is the DK Roll compartment cover open?

 

received.

 

 

Check that the DK Roll compartment cover is closed.

 

 

 

• Has a print error or transmission error occurred?

 

 

 

Turn off the Brother QL printer and then turn it on again. If there

 

 

 

is still a problem, contact your Brother dealer.

 

 

 

• If the printer is connected via a USB hub, try connecting it

 

 

 

directly to the PC. If not, try connecting it to another USB port.

 

 

 

• Is the power cord inserted correctly?

 

 

The Status LED lamp is not lit.

Check that the power cord is inserted. If it is inserted correctly,

 

 

 

try plugging it into another electrical outlet.

 

 

 

 

• Is the correct port chosen? (Windows® only)

 

 

 

Check that the correct port is chosen from the "Print to the

A data transmission error

following port" list in the Printer Properties dialog box.

• Is the Brother QL printer in cooling mode (the Status lamp is

appears on the PC/Mac.

flashing in orange)?

 

 

 

 

 

 

 

 

 

 

Wait until the Status lamp stops flashing and then try printing

 

 

 

again.

 

 

Labels are jammed in the cutter.

• Contact Brother Customer Service at 1-877-BROTHER.

The label is not ejected properly

• Check that the ejection path of the label is not blocked.

• Check that the DK Roll is set properly by removing the DK Roll

after printing.

and reinstalling it.

 

 

 

 

 

• Ensure that the DK Roll cover is closed properly.

After replacing the Roll while the

• Close the P-touch Editor to exit the Add-In, and then reactivate

Add-In feature was activated,

the layout style was not

the Add-In.

 

 

updated. (Windows® only)

 

 

 

 

 

 

• Is Microsoft® Word started up from Microsoft® Outlook®?

The P-touch Add-In icon is not

• Is Microsoft® Word chosen as the default editor for Microsoft®

®

 

 

displayed on Microsoft® Word.

Outlook ?

®

Word Add-In does

(Windows

®

only)

Due to program limitations, the Microsoft

 

 

not work with the above settings. Quit Microsoft® Outlook®, and

 

 

 

restart Microsoft® Word.

 

 

 

 

 

• If the cutter error occurs, keep the DK roll compartment cover

Cutter error

 

closed and press the ON/OFF button. The cutter moves back to

 

the normal position and turns the machine OFF automatically.

 

 

 

After the machine is OFF, inspect the label outlet and remove

 

 

 

the paper jam.