5799 Relate 2100 (BT Server4) 26/4/04 9:57 am Page 47

BT Relate 2100 (BT SMS Server) – Edition 5 – 23.04.04 – 5799

Help 47

Cannot send text

Check send service centre number is correct including 1470 prefix, see page 42.

Check call barring (option 4) is not activated on your line if you have the call barring service rented from BT.

Cannot receive text

Check receive service centre number is correct, see page 42.

Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays data regarding your caller’s number when you receive an incoming call.

You are only receiving incoming messages as voice text

May be due to your telephone line being de-registered. Text the work Register to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line.

Messages sent to 00000 are not charged for.

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BT 2100 manual Messages sent to 00000 are not charged for