Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
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| General information |
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| Guarantee | 6058047 or email bt.helpdesk@suncorptech.com |
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| Your BT Synergy 4000 is guaranteed for a period | for assistance. In the unlikely event of a defect |
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| occurring, please follow the Helpline’s | |
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| of 12 months from the date of purchase. | instructions for replacement or repair. |
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| Subject to the terms listed below, the guarantee | Outside of the 12 month guarantee period: |
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| will provide for the repair of, or at BT’s or its | |
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| agent’s discretion, the option to replace the BT | • If your product needs repair after the guarantee |
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| Synergy 4000 or any component thereof, (other | period has ended, the repair must meet the |
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| than batteries), which is identified as faulty or | approval requirements for connection to the |
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| below standard, or as a result of inferior | telephone network. |
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| workmanship or materials. Products over 28 days | • We recommend that you contact BT’s approved |
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| old from the date of purchase may be replaced | |
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| repair agent Helpdesk Solutions on 0870 204 | |
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| with a refurbished or repaired product. | |
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| 5029 or a local qualified repairer. | |
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| The conditions of this guarantee are: | Returning your phone |
| • The guarantee shall only apply to defects that | ||
| If the Helpline is unable to remedy your problem | ||
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| occur within the 12 month guarantee period. | |
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| they will ask you to return the product. Where | |
| • Proof of purchase is provided. | ||
| possible, pack the product in its original | ||
| • The equipment is returned to BT or its agent as | packaging. Please remember to include all parts, | |
| including the power supply unit and the original | ||
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| instructed. | |
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| batteries. (Please note that we cannot take | |
| • This guarantee does not cover any faults or | ||
| responsibility for goods damaged in transit.) | ||
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| defects caused by accidents, misuse, fair wear | Please obtain and keep proof of posting from |
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| and tear, neglect, tampering with the equipment, | the Post Office. |
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| or any attempt at adjustment or repair other than |
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| through approved agents. |
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• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the Help Section in your BT Synergy 4100 or 4500 user guide or contact the Helpline on 0870
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
