imageRUNNER 1300 Series Service Guide
V.Service Policy
A.Dealer Technical Support
The following support mechanisms have been established to deliver high quality and timely technical support services and product information to imageRUNNER 1300 Series dealerships. These support services cover areas such as system and user software, networking and connectivity issues,
B.Escalation Procedure
The Canon Connectivity escalation procedure diagrammed below will be utilized for the support of the imageRUNNER 1300 Series.
imageRUNNER 1300 Series
Not Operating Properly
Technician escalates the problem to the supervisor and dealership
technical support
Dealership Needs Canon U.S.A.’s Assistance
Call the ISG Technical Support
Center at
Between 9:00AM and 8:00PM
Eastern Time.
If a problem is not initially resolved, it
will be escalated to the CUSA
Engineering Group.
At this point, a Digital Solutions Specialist may be dispatched as needed.
imageRUNNER 1300 Series Service Guide | Rev. 0 | September 2002 Page 7 |