imageRUNNER 1300 Series Service Guide

C.Internet Systems and Technical Support

Canon U.S.A. Systems and Technical Support Division provides the on- line technical e-Support Center at http://www.support.cusa.canon.com.

The e-Support Center is your support resource for Software and Connectivity Support, Hardware Services and digital connectivity Educational Programs. The on-line technical support includes documentation, downloads and a comprehensive database of common problems and solutions 24 hours a day, 7 days a week.

If you do not already have access to the Canon e-Support center, you can register by contacting the Technical Support Center during the business hours of 9AM to 8PM Eastern Time at 1-800-528-2830.

D.Recommended Monthly Print/Copy Volume

The suggested maximum monthly print/copy volume is:

• Up to 20,000 copies

The optimum performance range is approximately:

•1,000 to 10,000 prints/copies per month.

E.Warranty Conditions

The complete end-user warranty conditions and GP-10 Drum Unit warranty are both located in Appendix I of this Service Guide.

1. End-User Warranty Conditions

•imageRUNNER 1300 Series Product Warranty

90 days after delivery to the original purchaser or 30,000 prints or copies (or a combination of both) whichever comes first.

•GPR-10 Drum Unit Warranty

Full Credit:

4,800 prints or copies (or a combination of both) or 30 days from

the date of original purchase, whichever comes first.

 

Prorated Credit:

19,200 prints or copies (or a combination of both) or one year from

the date of original purchase, whichever comes first.

 

2.Warranty Administration Reduction Program (WARP)

Dealers purchasing an imageRUNNER 1300 Series will receive WARP credit during the month following their purchase. The credit will cover the dealer’s cost for defective parts with a dealer cost under $300 replaced during the term of the end-user warranty. Defective parts having a dealer cost over $300 that were replaced during the term of the end-user warranty should be returned along with all applicable documentation to Canon U.S.A. for processing. Canon's Digital Solutions Specialists and Regional Service Managers can answer questions on this program.

imageRUNNER 1300 Series Service Guide

Rev. 0

September 2002 Page 8