Troubleshooting

Problem

Cause

Solution

 

 

 

The camera will

The CF card is not formatted

zFormat the CF card. (p. 18).

not shoot.

correctly.

zThe card may be defective (its logical may be

 

 

corrupted). Contact Canon Customer Help Desk.

 

 

 

Cannot play back

You attempted to play back images

zComputer images that cannot be played back

 

shot with another camera or

will playback if they are added to the camera

 

images edited with a computer.

using the bundled software program

 

 

ZoomBrowser EX or ImageBrowser. See the

 

 

ZoomBrowser EX/ImageBrowser User Guide

 

 

(PDF).

 

 

 

 

File name was changed with a

zSet the file name or location to the file format/

 

computer or file location was

structure of the camera (See About File and

 

changed.

Folder Numbers (p. 92)).

 

 

 

The batteries are

Batteries are not the right type.

zUse only new AA-size alkaline batteries or

consumed quickly.

 

Canon AA-size NiMH batteries. (For the

 

 

information about alkaline batteries, see

 

 

Proper Battery Handling (p. 16).)

 

 

 

 

Battery capacity drops due to low

zIf shooting in a cold area, keep the batteries

 

ambient temperatures.

warm (by placing them in an inner pocket, etc.)

 

 

until ready to use them.

 

 

 

 

Battery terminals are dirty.

zWipe them well with a dry cloth before use.

 

The batteries have not been used

zPerformance should return to normal after

 

for over a year.

several charging cycles.

 

 

 

 

The batteries have lost their

zReplace both batteries with new ones.

 

effectiveness.

 

 

 

 

 

 

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