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Add New Hardware Wizard or New Hardware Found (Windows 2000) Wizard displays when the camera is connected to the computer with an interface cable.
Click [Cancel] to close the window. Temporarily disconnect the camera from the computer. Next, read Start by Checking This on the previous page and resolve the problem.
Images won’t download into a
Click the [Finish] button in the Camera Control Window to close it.
Cannot download images or shoot remotely. (For cameras connected to the computer via an interface cable: only cameras supporting
The problem may be resolved by lowering the transmission speed for data by following the procedures below.
Solution:
Hold the MENU button on the camera down and press the 
(Print/Share) button and FUNC./SET button simultaneously. In the displayed screen, select [B] and press the FUNC./SET button.
Camera not detected, Events dialog won’t display or images will not download to the computer (when camera is connected to the computer via an interface cable).
Cause 1:
There is a problem with one of the items in the Start by Checking This section (p. 76).
Solution:
Resolve the problem.
Cause 2:
The USB driver is not installed (Windows only).
Solution:
Install it with the procedures in Installing the Software and USB Driver (p. 10).
Cause 3:
The USB driver is not correctly installed (Windows only).
Solution:
Uninstall the driver (p. 73) before reinstalling it with the procedures in Installing the Software and USB Driver (p. 11).