Canon MF8180c Scanning Problems

Troubleshooting

9

Scanning Problems

The machine will not scan a document.

Q Did you connect the power cord to the machine just now?

AWait for a while. After connecting the power cord, the machine cannot scan documents immediately.

Q Is the document loaded correctly?

ARemove the document, stack it if necessary, and load it in the ADF correctly. (See "Loading Documents in the ADF," on p. 3-4.)

A Make sure the ADF is closed.

Q Is the USB cable connected securely?

ACheck that the USB cable is connected securely to the machine and your computer. Disconnect the USB cable, and reconnect it correctly after a while.

Scanned images are dirty.

Q Is the platen glass or the platen glass cover clean?

AClean the platen glass or the platen glass cover. (See "Cleaning the Scanning Area," on p. 8-2.)

White streaks appear on the left side of the image.

Q Is the document placed on the platen glass correctly?

APlace the document approximately 1/8" (3 mm) from the edge of the platen glass.

9-38Scanning Problems

Contents

Page Page Manuals for the Machine Quick Start Guide Basic Guide (This Manual) Facsimile Guide How This Manual Is Organized Chapter Introduction Paper Handling Document Handling Contents Chapter 1 Introduction Chapter 2 Paper Handling Chapter 3 Document Handling Chapter 4 Printing from Your Computer Chapter 5 Copying Chapter 6 Scanning Chapter 7 System Monitor Chapter 8 Maintenance Chapter 9 Troubleshooting Chapter 10 Machine Settings Chapter 11 Appendix Symbols Used in This Manual Keys Used in This Manual Messages Displayed in the LCD FCC (Federal Communications Commission) Laser Safety CDRH Regulations International Energy Star Program Trademarks Copyright Disclaimers Legal Limitations on the Usage of Your Product and the Use of Images About the Part Containing Mercury (Applicable Only to the USA) Installation Power Supply Handling Maintenance and Inspections Page Consumables Other Warnings Introduction1 Main Components of the Machine Page Operation Panel Standby Display ■Copy Mode ■Scan Mode ■Fax Mode Setting the Energy Saver Mode Manually Restoring from the Energy Saver Mode Manually Paper Handling Storing Paper Storing Color Print Paper Printing Areas Loading Paper in the Cassette 2 Push down the plate of the paper cassette to lock it 4 Adjust both sides of the paper guide to the mark of the desired paper size 5 Load the paper stack so that the bottom of the page touches the paper guide Page 7 Set the paper cassette into the machine ●Amount of Paper Remaining in the Cassette Opening the Multi-PurposeTray Closing the Multi-PurposeTray Loading Paper in the Multi-PurposeTray Page Loading Envelopes in the Multi-PurposeTray Page Page 7 Slide and fit the paper guides to both sides of the stack Page Specifying the Paper Size Specifying the Paper Type Orientation of the Document and the Paper Loading Paper Type and Paper Output Area Face Down Paper Output Area Face Up Paper Output Area Document Handling Problem Documents Scanned Area of a Document Placing a Document on the Platen Glass Loading Documents in the ADF Adjust the document guides to the width of the document Load the documents face up in the ADF The Paper Path of the ADF Printing from Your Computer Page Printing Documents 1 Load paper in the cassette or the multi-purposetray 2 Open the document in an application 3 Select the command to print 5 Click [Preference] or [Properties] Canceling Printing Page Copying Adjust any necessary settings for your document Press [COPY] Use the numeric keys to enter the number of copies Place the document on the platen glass or load it in the ADF Making Copies 5 Press [B&W Start] or [Color Start] Enlarging/Reducing Using Preset Copy Ratios Enlarging/Reducing Using Custom Copy Ratios Adjusting the Image Quality (Resolution) Adjusting the Exposure (Density) Adjusting Automatically Adjusting Manually Adjusting the Color Balance Adjusting the Saturation Page Removing the Background Color Collate Copy When Loading Documents in the ADF When Placing a Document on the Platen Glass Reserve Copy Page Scanning6 Scanning Methods 1 Place the document on the platen glass or load it in the ADF 2 Press [SCAN] ➞ [B&W Start] or [Color Start] on the machine Page System Monitor Confirming and Deleting a Fax Job Confirming Transmission Results Confirming and Deleting a PC Print Job Confirming and Deleting a Report Job Maintenance8 Cleaning the Exterior Cleaning the Scanning Area Cleaning the ADF Area Cleaning the Fusing Roller 6 Press [Menu] 7 Press [((-)]or [)(+)] to select <MAINTENANCE> ➞ press [Set] 8 Press [((-)]or [)(+)] to select <ROLLER CLEANING> ➞ press [Set] 9 Press [((-)]or [)(+)] to select <START CLEANING> ➞ press [Set] Replacing the Toner Cartridges Page 7 Remove the toner cartridge from the machine Page 10 Remove the protective cover Page Page 13 Close the cartridge cover and lower the scanning platform Precautions for Handling Toner Cartridges Storing Toner Cartridges Recycling Used Cartridges The Clean Earth Campaign THE Canon CARTRIDGE RECYCLING PROGRAM U.S.A. PROGRAM Packaging ■Option A-1:Single Box Return ■Option B: Volume Box Return ■Option A-2:Multiple Box Return Shipping ■Option A: UPS Pick-up ■Option B: MBE Drop off CANADA PROGRAM-CANADAPROGRAMME ■Option A: Single Box Return ■Option B: Volume Box Return (eight or more cartridges) Page Replacing the Drum Cartridge 1 Lift the scanning platform and open the cartridge cover 2 Remove the drum cartridge from the machine Page 4 Take the drum cartridge out of the protective bag 5 Remove the packing materials (7 pieces) Page 6 Hold the drum cartridge with both hands and install it in the machine 7 Close the cartridge cover and lower the scanning platform Precautions for Handling the Drum Cartridge Page Storing a Drum Cartridge Condensation Close the cartridge cover Disconnect the printer cable and/or network Lift the scanning platform Repacking and Transporting Your Machine 7 Open the cartridge cover again 8 Remove the drum cartridge and store it as described on page 9 Close the cartridge cover and lower the scanning platform 10 Detach the document feeder tray Carrying the Machine by the Sides Troubleshooting9 Paper Jam Inside the Machine Pull out the paper cassette Remove the jammed paper 5 Insert the cassette in the machine Remove the drum cartridge from the machine Page 8 Place the drum cartridge in the protective bag 9 Press the green lock release lever a and remove the jammed paper b 10 Take the drum cartridge out of the protective bag 11 Hold the drum cartridge with both hands and install it in the machine 12 Close the cartridge cover and lower the scanning platform Paper Jam Behind the Machine Page 5 Remove the drum cartridge from the machine Page 6 Place the drum cartridge in the protective bag 7 Press the green lock release lever a and remove the jammed paper b 8 Take the drum cartridge out of the protective bag 9 Hold the drum cartridge with both hands and install it in the machine 10 Close the cartridge cover and lower the scanning platform Page Page 16 Open the sub-outputtray 18 Remove the jammed paper 20 Close the sub-outputtray Connect the power cord and all interface cables 21 Hold the grip on the fuser unit and install it securely 24 Plug the power cord in the wall outlet to turn on the machine Paper Jam in the Drum Cartridge Removing Jammed Paper from the ADF 1 Open the ADF and gently remove the jammed paper from the ADF LCD Messages Page Page Page Page Paper Feeding Problems Page Page Copying Problems Print Quality Problems Page Page Page Printing Problems Scanning Problems General Problems If You Cannot Solve the Problem •Product name •Serial number •Software version number •Place of purchase Machine Settings PAPER SETTINGS COMMON SETTINGS Page Page Page COPY SETTINGS PRINTER SETTINGS TIMER SETTINGS MAINTENANCE Appendix11 Page Symbols Page Page 11 T