Carver pm125, pm420 In Case of Difficulty, Care and Service Assistance

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ADD THIS JUMPER FOR
0.775V INPUT
SENSITIVITY IN CH2
ADD THIS JUMPER FOR
0.775V INPUT
SENSITIVITY IN CH2
BACK OF AMPLIFIER
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Figure 9
In Case of Difficulty
If you’re having trouble or suspect a problem with the pm125/pm420, try some simple troubleshooting before
contacting an Authorized Carver Professional Service Center.
No Sound, No Power
This is usually an indication of a power supply problem, either the power line itself or the amplifier’s power supply.
1.pm125/pm420 power is switched off.
2.Linecord is disconnected.
3.Poor fit between the plug and AC receptacle.
4.Power off at AC receptacle (check with tester or lamp).
5.The amplifier is plugged into a switched outlet. Verify that the outlet is live.
6.The pm125/pm420’s circuit breaker has tripped. Reset the Breaker.
Power On, Low Output or No Output
Low or no output problems are usually signal-source, bad cable or partial output short circuit related. If the items listed
below check out, then the problem may be internal to the pm125/pm420.
1.The Input Level controls are set too low.
2.Move the input connections to another amplifier that you know is working to verify that it is not a source problem.
3.Check the speaker connections. Be sure that there are no small strands of wire touching similar strands coming from
the other wire in the cable.
4.Make sure the speakers are functioning correctly.
5.If you are using bridged-mono mode, ensure that the Stereo/Mono switch is set correctly.
6.Use a voltmeter to determine if the power line voltage is dropping excessively when the amplifier is driven hard.
Playback Is Mixed with Hum
1.Check or replace the connecting cables.
2.Make sure that each screw terminal connection is tight.
3.Signal cables may have been routed too closely to AC cables, power transformers, motors or other EMI
inducing device.
4.Try connecting another source to the power amplifier inputs. If the hum stops, the problem lies with the
original source component.
Distortion
Distortion is usually caused by excessive loss in the input controls (the mixer/equalizer /crossover can’t produce
enough output), overdriving resulting in output clipping, or current limiting caused by excessively low load
impedances.
1.Check the setting of the Input Level controls. If set too low, the preceding piece of equipment may not have
sufficient output to overcome the loss.
2.Check the speaker connections and verify that all screw connections are tight and that there are no stray strands of
wire to cause short circuits.
3.Verify that the total load impedance presented to the amplifier is within the limits described in this manual for the
mode of operation selected.
Care and Service
Assistance
C a re: Wipe off the pm125/p m 4 2 0 ’s front panel and chassis from time to time with a soft, dry cloth. If you have
something stubborn to remove, use a mild dish soap or detergent sparingly applied to a soft cloth. Don’t use alcohol,
ammonia, or other strong solvents.
Service Assistance: We suggest that you read the Limited Warranty completely to fully understand your warranty/
service coverage. Please promptly complete and return the Warranty Registration Card. Also be sure to save the sales
receipt in a safe place. It will be necessary for warranty service. If your CARVER Professional product should require
service, you may contact the CARVER Professional Technical Service Department by calling (503)978-3363 or by
writing to us at the factory address shown below. We will then direct you to the nearest in our national network of
Authorized Warranty Service Centers or give you detailed instructions on how to return the product to us for prompt
action. If you should have questions or comments, please write to the factory address given below. Please include the
model and serial number of your Carver Professional product, your complete address and a daytime phone number.
Carver Professional
Service Department
P.O. Box 83189
Portland, OR 97283
Phone (503)978-3363 • Fax (503)978-3302
Carver Professional reserves the right to improve its products at any time. Therefore, specifications are subject to change without notice.