Troubleshooting

This section describes what to do when you have problems with operation.

When an error occurs

Errors are indicated by an error codes. When this happens, you can usually find out what the problem is as illustrated below.

Press Cand check the appropriate section of this manual for the operation you want to perform.

Error

Message

Meaning

Action

code

 

 

 

E001

Wrong mode

Mode switch position changed before finalization.

Return the mode switch to its original setting and finalize the

 

 

 

operation.

E003

Wrong operator

Clerk button pressed before finalization of a registration being

Press the original clerk button and finalize the transaction

 

 

performed under another clerk button.

before pressing another clerk button.

 

 

The signed on clerk differs from the clerk performed the

Input correct check number or assign the proper clerk

 

 

tracking check registration.

number.

E004

Error INIT/FC

Initialization or unit lock clear operation in progress.

Complete operation.

E005

Insufficient

Memory allocation exceeds total memory capacity.

Reallocate memory or expand memory (if possible).

 

memory

 

 

E008

Please sign on

Registration without entering a clerk number.

Enter a clerk number.

E009

Enter password

Operation without entering the password.

Enter password.

E010

Close the drawer

The drawer is left open longer than the program time (drawer

Close the drawer.

 

 

open alarm).

 

E011

Close the drawer

Attempt to register while the cash drawer is open.

Shut the cash drawer.

E015

Check R/J

Printer error

 

 

printer

 

 

E016

Change back to

Two consecutive transactions attempted in the refund mode.

Switch to another mode and then back to the RF mode for the

 

REG mode

 

next transaction.

E017

Enter CHK/TBL

Attempt made to register an item without inputting a check

Input a check number.

 

number

number.

 

E018

Enter Table

Attempt made to register an item without inputting a table

Input a table number.

 

number

number.

 

E019

Enter number of

Finalize operation attempted without entering the number of

Enter the number of customer.

 

customers

customer.

 

E021

No Dept Link

No department linked PLU is registered.

Correct the program.

E023

Stock shortage

Actual stock quantity becomes less than the minimum stock

Perform stock maintenance.

 

 

quantity.

 

E024

No stock

Actual stock quantity becomes/is negative.

Perform stock maintenance.

E025

Illegal scale

Scale read error/perform non-scale registration to scalable

Retry registration/register to a proper department or PLU.

 

read or entry

item.

 

E026

Enter condiment/

No condiment/preparation PLU is registered.

Register condiment/preparation PLU.

 

preparation PLU

 

 

E029

In the tender

Item registration is prohibited, while partial tender.

Finalize the transaction.

 

operation

 

 

E030

Press RATE TAX

Finalization of a transaction attempted without registering

Register <RATE TAX>.

 

key

rate-tax.

 

E031

Press ST key

Finalization of a transaction attempted without confirming the

Press <SUBTOTAL>.

 

 

subtotal.

 

E032

Press FSST key

Finalization of a transaction attempted without confirming of

Press <FS/ST>.

 

 

the food stamp subtotal.

 

E033

Enter tendered

Finalize operation attempted without entering amount tender.

Enter the amount tendered.

 

amount

 

 

E035

Change amount

Change amount exceeds preset limit.

Input amount tendered again.

 

exceeds limit

 

 

E036

Remove money

Contents of the drawer exceed programmed limit.

Perform pick up operation.

 

from the drawer

 

 

E037

Digit or amount

High amount lock out/low digit lock out error

Enter correct amount.

 

limitation over

 

 

E038

Perform money

Read/reset operation without declaring cash in drawer.

Perform money declaration.

 

declaration

This error appears only when this function is activated.

 

E040

Issue guest

Attempt to register a new transaction without issuing a guest

Issue a guest receipt.

 

receipt

receipt.

 

E041

Print validation

Attempt to register a new transaction without validation.

Perform validation operation.

E042

Insert VLD paper

Validation paper (slip printer) has run out.

Insert new validation paper.

 

and retry

 

 

E044

Print cheque

Attempt to register a new transaction without printing check.

Perform check print.

E045

Print Check

Attempt to register a new transaction without printing check

Perform check endorsement.

 

Endorsement

endorsement.

 

E110