T R O U B L E S H O O T I N G G U I D E |
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Problem |
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Burner will not light | • Blocked Venturi tubes | • Clean out blockage | ||
(match or igniter) |
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• Cylinder or gas supply valve turned off | • Open cylinder or gas supply valve | |||
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Burners not hot enough |
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• Venturi tubes not properly sealed over orifices | • Ensure proper Venturi assembly | |||
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| • Burner ports blocked | • Clean / replace burner | ||
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| • Low or out of propane | • Refill cylinder | ||
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| • Regulator safety devise must be | • Follow How to Reset the Gas | ||
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| Regulator Safety Device (page 5) | |
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| • Regulator not fully tightened into cylinder | • Tighten regulator fully (hand tighten) onto cylinder | ||
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| • Straighten fuel hose | |
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Flames smoky yellow | • Partially blocked Venturi tubes | • Clean out blockage | ||
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| • Excess cooking salts on burner | • Clean burner | ||
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Burner lights with match | • Loose wire connection | • Check all connections are tight | ||
but not with igniter |
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• Broken electrode | • Ensure collector box, burner and | |||
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| • Poor ground | igniter are assembled properly | ||
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| • Faulty igniter | • Replace igniter | ||
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Flame blows out / down | • High wind conditions | • Relocate barbecue back towards wind | ||
through base |
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• Propane low | • Refill cylinder | |||
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Too much heat / excessive | • Excessive fat in meat | • Trim meat, turn down burner controls | ||
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| and / or fuel supply | ||
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| • Grease drain plugged | • Clean casting base and burner | ||
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| • Cooking system not positioned correctly | • Position cooking system correctly | ||
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Flames under heat | • Blocked Venturi tubes | • Immediately shut off gas at source, | ||
control console |
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| allow grill to cool and clean out Venturi tubes | |
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Regulator humming | • This is not a defect or a hazard | • Temporary condition caused by high outside | ||
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| temperatures and a full propane cylinder | |
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Incomplete flame | • Plugged, rusted or leaking burner | • Clean / replace burner | ||
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Warming rack | • Legs are angled too narrowly, or widely | • The warming rack legs are adjustable. | ||
will not fit |
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| Please bend to fit into the warming rack holes | |
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For more troubleshooting support or parts ordering, please call toll free
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