Cisco Systems Cisco Catalyst 2955 Series Roadmap, Service and Warranty, Advanced Service

Cisco Catalyst 2955 Series Roadmap

Q. Does the Cisco Catalyst 2955 support IP routing?

A. No. For Layer 3 routing functionality, the Cisco Catalyst 3550 is an alternative stackable platform in combination with adequate packaging (third party) to withstand environmental conditions outside its specifications.

Service and Warranty

Q. What is the warranty for Cisco Catalyst 2955 Series switches?

A. Cisco Catalyst 2955 Series switches come with the Cisco Limited 5-Year Hardware and 1-Year Software Warranty (http://www.cisco.com/univercd/cc/td/doc/es_inpck/511ben__.htm).

Q. What types of service and support are available for Cisco Catalyst 2955 Series switches?

A. A full complement of life-cycle service and support is available for the Cisco Catalyst 2955 Series. From implementation to operation and optimization, Cisco offers technical support service and advanced service, delivered either directly by Cisco or through one of its best-in-class partners.

Technical Support Service

Technical Support Service is available through Cisco SMARTnet™ and SMARTnet Onsite. SMARTnet support augments the resources of your customer’s operations staff by providing them with access to a wealth of expertise, both online and via telephone, and a range of hardware advance replacement options. SMARTnet Onsite complements the hardware advance replacement feature by adding the services of a field engineer—services that can be critical for those locations where staffing is insufficient or unavailable to perform parts replacement activities. For more information on SMARTnet support, visit:

http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/ps2978/serv_home.html

Advanced Service

Cisco Total Implementation Solutions (TIS) offers a full range of implementation solutions, including project management, project engineering, configuration, staging, and rollout coordination, ensuring correct installation and deployment. Configuration services now include development and verification of configuration for intelligent services such as QoS and multicast.

For more information on Cisco TIS, visit:

http://www.cisco.com/en/US/products/svcs/ps11/ps2902/ps3061/serv_home.html

For more information on configuration services for QoS and multicast, contact gps-pds-west@cisco.com.

Product and Contact Information

Q. Where can I find technical and product specifications and other additional information on Cisco Catalyst 2955 switches?

A. For product literature such as data sheets and product specifications, visit the Cisco Catalyst 2955 Web site at:

http://www.cisco.com/go/catalyst2950

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