Software Updates

In addition to the Limited Lifetime Hardware Warranty, Cisco is offering ongoing Cisco IOS® Software updates on LAN access switches free of charge for these platforms. For the life of the product, updates within the release and feature set purchased will be made available to customers through the Software Center at:

http://www.cisco.com/public/sw-center/sw-switching.shtml.

Ongoing software updates will be available for the Cisco Catalyst 3750 Series. Updates are applicable only for releases that Cisco makes available. This statement supersedes any previous warranty or software statement and is subject to change without notice.

Q. What types of service and support are available for the Cisco Catalyst 3750 Series switches?

A. A full complement of life-cycle service and support is available for the Cisco Catalyst 3750 Series. From implementation to operation and optimization, Cisco offers Technical Support Service and Advanced Service delivered either directly or through one of its best-in-class partners.

Technical Support Service

Technical Support Service is available through SMARTnet® and SMARTnet Onsite. SMARTnet augments the resources of your operations staff by providing them with access to expertise, both online and on the telephone, and a range of hardware Advance Replacement options. SMARTnet Onsite complements the hardware Advance Replacement feature by adding the services of a field engineer, services that can be critical for those locations where staffing is insufficient or unavailable to perform parts replacement activities. For more information about SMARTnet, visit:

http://www.cisco.com/warp/public/cc/serv/mkt/sup/ent/snet/.

Advanced Service

Total Implementation Solutions (TIS) offers a full range of implementation solutions including project management, project engineering, configuration, staging, and rollout coordination, and ensuring correct installation and deployment. Configuration services now include development and verification of configuration for intelligent services such as QoS and multicast. For more information about Total Implementation Solutions, visit:

http://www.cisco.com/warp/public/cc/serv/mkt/sup/ent/tis/.

For more information about configuration services for QoS and multicast, contact gps-pds-west@cisco.com.

Product and Contact Information

Q. Where can I find technical and product specifications and other additional information about the Cisco Catalyst 3750 switches?

A. For product literature including data sheets and product specifications, see the Cisco Catalyst 3750 Web site at: http://www.cisco.com/go/catalyst3750.

Q. What are the part numbers for the Cisco Catalyst 3750 switches? When does it become orderable?

A. The part number and orderability information for the new Cisco Catalyst 3750 switches is available at:

http://www.cisco.com/go/catalyst3750.

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Cisco Systems 3750 Series Software Updates, Technical Support Service, Advanced Service, Product and Contact Information