Service Feature Overview | Benefit or Advantage |
|
|
Advance Hardware Replacement | Advance Replacement and onsite field engineer options supply fast access to replacement hardware and |
| field resources for installing hardware, minimizing the risk of potential network downtime. |
|
|
Table 8. Technical Support Services-Competitive Differentiators
Feature | Benefit or Advantage | |
|
| |
Worldwide Virtual Lab | This extensive lab of Cisco equipment and Cisco IOS Software versions provides an invaluable engineering resource and | |
|
| knowledge base for training, product information, and recreation and testing of selected network issues to help decrease |
|
| time to resolution. |
|
| |
Cisco TAC Training | Cisco is committed to providing customers the latest in technology support. These Cisco TAC training programs assist | |
• | Boot camps | customers in case avoidance as well as providing knowledge transfer of Cisco networking expertise. |
• | Technical calls |
|
• | Technical forums |
|
|
| |
Cisco Live | This powerful suite of | |
|
| can turn a simple phone call into an interactive collaboration session, allowing a customer and Cisco TAC support |
|
| engineer to work together more effectively. |
|
| |
Global Logistics | With 10,000 onsite field engineers and a $2.3 billion investment in inventory, Cisco delivers | |
|
| hardware replacement support from 650 depots, covering 120 countries. |
|
| |
Cisco IOS Software | Cisco IOS Software employs 100 discrete technologies with more than 2000 features. Each year 400 new features are | |
|
| added. This software is installed in more than 10 million devices and is running on more than 10,000 networks worldwide. |
|
| It operates on the world’s largest IPv6 and VoIP networks and in all major service provider networks worldwide. |
|
|
|
FOR MORE INFORMATION
To learn more about how you can take advantage of Cisco Technical Support Services, talk to your Cisco representative or visit Cisco Technical Support Services at: http://www.cisco.com/en/US/products/svcs/ps3 034/ps2827/serv_group_home.html
For additional information about the Cisco Catalyst 4948, visit: http://www.cisco.com/go/catalyst4500
For additional information about Cisco products, contact:
∙United States and Canada: 800 553-NETS (6387)
∙Europe: 32 2 778 4242
∙Australia: 612 9935 4107
∙Other: 408 526-7209
∙http://www.cisco.com
© 2006 Cisco Systems, Inc. All rights reserved.
Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com.
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