Cisco Systems 4948 Cisco Technical Support Services-Components, For More Information, Benefits

Table 8. Cisco Technical Support Services—Components

Service Feature	Benefits
Software Support	Software support offers maintenance and minor and major updates for licensed feature sets.
	Downloading new maintenance releases, patches, or updates of Cisco IOS Software helps to enhance
	and extend the useful life of Cisco devices. Through major software updates, it is possible to extend the
	life of equipment and maximize application technology investments by:
	• Adding new functions that, in many cases, require no additional hardware investment
	• Increasing the performance of current functions
	• Enhancing network or application availability, reliability, and stability
Cisco TAC Support	With more than 1000 highly trained customer support engineers, 390 CCIE® experts, and access to
	13,000 research and development engineers, Cisco TAC complements your in-house staff with a high
	level of knowledge in data-, voice-, and video-communications networking technology. Its sophisticated
	call-routing system quickly routes calls to the correct technology personnel. The Cisco TAC is available
	24 hours a day, 365 days a year.
Cisco.com	This award-winning Web site provides 24-hour access to an extensive collection of online product and
	technology information, interactive network management and troubleshooting tools, and knowledge-
	transfer resources that can help customers reduce costs by increasing staff self-sufficiency and
	productivity.
Advance Hardware Replacement	Advance-replacement and onsite field-engineer options supply fast access to replacement hardware and
	field resources for installing hardware, minimizing the risk of potential network downtime.

Table 9. Technical Support Services—Competitive Differentiato rs

Feature		Benefits
Worldwide Virtual Lab		This extensive lab of Cisco equipment and Cisco IOS Software releases provides an invaluable
		engineering resource and knowledge base for training, product information, and recreation and testing of
		selected network issues to help decrease time to resolution.
Cisco TAC Training		Cisco is committed to providing customers the latest in technology support. These Cisco TAC training
•	“Boot Camps”	programs assist customers in case avoidance as well as provide knowledge transfer of Cisco networking
		expertise.
•	Tech Calls
•	Tech Forums
Cisco Live		A powerful suite of Internet-enabled tools with firewall-friendly features, these secure, encrypted Java
		applets can turn a simple phone call into an interactive collaboration session, allowing a customer and
		Cisco TAC support engineer to work together more effectively.
Global Logistics		This feature delivers award-winning, worldwide hardware-replacement support with 650 depots, covering
		120 countries, at a US$2.3 billion investment in inventory, taking advantage of 10,000 onsite field
		engineers.
Cisco IOS Software		Cisco IOS Software employs 100 discrete technologies with more than 2000 features. Each year 400
		new features are added. Cisco IOS Software is installed in more than 10 million devices and is running
		on more than 10,000 networks worldwide. It operates on the world’s largest IPv6 and VoIP networks and
		in all major service provider networks worldwide.

FOR MORE INFORMATION

To learn more about how you can take advantage of Cisco Technical Support Services, talk to your Cisco representative or visit Cisco Technical

Support Services at http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/serv_group_home.html.

© 2005 Cisco Systems, Inc. All rights reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com.

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