AA-10 Troubleshooting

Cannot connect to Fiery with Fiery utilities

If users cannot connect to the Fiery, check the following:

•Fiery Setup—the appropriate network protocol must be enabled, with the correct parameters (for example, for TCP/IP, the IP address), and you must publish either the Print queue or Hold queue.

You can check these settings quickly by printing a Configuration page.

•On the client workstation—the appropriate network protocol(s) must be loaded, and your Windows directory should contain a configured Efinl.ini file.

Cannot connect to the Fiery with Command WorkStation or Command WorkStation LE

If there is a problem connecting to the Fiery, an error message is displayed.

The problem can occur when:

•The printer is initially turned on

•The printer restarts

•You have changed settings affecting the server address and have not reconfigured the connection to the server

If you see this problem, try the following solutions, in this order:

•A remote workstation running Fiery utilities or Fiery WebTools may be interfering by obtaining status information. If possible, close the remote application, and try to connect again.

•Restart the Command WorkStation or Command WorkStation LE software and try to connect again.

•Check the configuration of the connection and modify it, if necessary, or delete the Efinl.ini file and start over with the process of configuring the connection, as described in Chapter 1 of the User Software Installation Guide.

•Restart the Fiery.

For information on other error conditions, see the Job Management Guide.