Troubleshooting
This section gives some of the most likely solutions to problems you might have with your
I can’t get any sound
Make sure your
Ensure that you have completed the Autotune procedure to find digital radio stations as explained on page 7.
Display says ‘No stations available’
Check that your aerial is connected and fully extended. Use the Autotune facility to search for services, see page 7. Try using the tuning aid to adjust your aerial or radio position, see page 12.
I can’t access secondary services
At the time of publishing not many secondary services are available. If secondary services are available for the currently selected station the secondary ‘>>’ indicator will be shown on the display next to the station name, see page 9.
Display says ‘Station off-air’
This may occur if a broadcaster takes a station
I can’t hear the station I have selected on the display
The top line of the display shows the currently selected station. To change station you need to scroll the station list displayed on the bottom line of the display and confirm your selection by pressing the Tune knob, as described on page 9.
I hear a ‘burbling’ sound on some stations
Although DAB is excellent at providing quality audio from very little signal, the quality can suffer if the signal strength is too low. If that happens, a ‘burbling’ sound can sometimes be heard.
To help reduce this, check that your aerial is fully extended and upright. If the problem persists try moving your
For the latest troubleshooting information visit the support section on our website at
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