Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

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Cisco Systems PIX 506E quick start Cisco TAC Website Opening a TAC Case, TAC Case Priority Definitions

PIX 506, PIX 506E specifications

Cisco Systems PIX 506E and PIX 506 are part of the Cisco PIX (Private Internet Exchange) firewall series, which was popular in the late 1990s and early 2000s. These firewalls are designed to provide advanced security for small to medium-sized businesses by ensuring secure communication across the internet and internal networks. The PIX 506E and PIX 506 are robust solutions that enable organizations to safeguard their networks from unauthorized access and threats.

One of the main features of the PIX 506E and PIX 506 is their stateful inspection firewall capability. This technology allows the device to track active connections and make intelligent decisions about which packets to allow or deny based on the state of the connection. This level of inspection adds an essential layer of security, as it helps prevent malicious traffic from entering the network while allowing legitimate traffic through.

The PIX 506E offers several improvements over the earlier 506 model, including enhanced performance and additional memory capacity. Both models provide services such as Network Address Translation (NAT), which allows multiple devices on a local network to share a single public IP address. This feature not only conserves the limited pool of IPv4 addresses but also adds a layer of security by hiding the internal IP addresses from external entities.

Adding to its functionality, the PIX firewalls include built-in Virtual Private Network (VPN) support. The VPN capabilities enable secure remote access for employees, allowing them to connect to the corporate network safely from various locations. The support for both IPsec and L2TP protocols ensures compatibility with a range of devices and clients, making it easier for businesses to implement secure remote access solutions.

The PIX 506E and PIX 506 are also equipped with user-friendly management interfaces, allowing network administrators to effectively monitor and configure their security settings. These interfaces support various management methods, including command-line interface (CLI) access and GUI-based management tools, making it easier to manage configuration and access policies.

In summary, the Cisco Systems PIX 506E and PIX 506 firewalls provide essential features for securing small to medium-sized networks. Their stateful inspection firewall capabilities, NAT support, and VPN access create a comprehensive security solution. With user-friendly management interfaces, Cisco's PIX series remains a significant choice for organizations looking to enhance their network security during its time in the market. These models laid the foundation for more advanced firewall technologies that would follow and continue to influence network security strategies today.