Chapter 5 Powering On the Cisco VG350 Voice Gateway
Troubleshooting
Troubleshooting
This section describes possible mechanical problems and corrective actions.
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
Warning No
If there appears to be a malfunction, first check all cables and connections. If these are in order, see Table
For problems with the configuration, refer to Cisco VG350 Voice Gateway Software Configuration Guide.
Table | Troubleshooting the Cisco VG350 Voice Gateway |
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Symptom |
| Possible Cause | Corrective Action |
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Power LED and fan are off | Power source switched off | Switch power source on | |
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| Faulty power cable | Check/replace power cable |
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| Faulty power source | Check/correct input power |
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| Faulty internal power supply | Contact Cisco1 or your Cisco reseller |
Power LED on; fan off | Faulty Cisco VG350 | Contact Cisco1 Technical Service Center | |
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| or your Cisco reseller |
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Power LED off; fan on | Faulty Cisco VG350 | Contact Cisco1 or your Cisco reseller | |
No initialization response from Cisco VG350 | Faulty modem console terminal | Check/replace modem/terminal | |
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| Faulty cabling to terminal | Check/replace cable |
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| Faulty Cisco VG350 | Contact Cisco1 or your Cisco reseller |
Unit shuts off after operating for some time | Overheating | Check ventilation | |
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| Faulty Cisco VG350 | Contact Cisco1 or your Cisco reseller |
Console screen display freezes | Console fault | Reset/replace console | |
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| Software error | Repeat |
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| Faulty Cisco VG350 | Contact Cisco1 or your Cisco reseller |
1. See the “Obtaining Technical Assistance” section on page xvi.
Cisco VG350 Voice Gateway Hardware Installation Guide
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