Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Maintenance 13
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Maintenance
12Caring for your Max EX
• Follow all warnings and instructions marked on your Max EX.
• Unplug base unit and conferencing pod from the wall outlet before cleaning.
• Do not use liquid or aerosol cleaners.Us e a damp cloth moistened with water to
clean the outside of your conferencing pod or base unit and power supply.
Electrical considerations
• Use only the power adapter that comes with your conferencing phone.
Troubleshooting
If you are having trouble with your Max EX,it might be improperly set up or other
equipment might be malfunctioning.To begin,check for the following or consult the chart
on the next page:
• The Max EX base unit is plugged into the proper volt electrical outlet and its
power light is on.
• Make sure cables are securely connected.
• The equipment the other party is using is comparable in quality to your Max EX
conferencing phone and is working properly.While the Max EX works with speak-
erphones,cell phones, handsets or installed conferencing systems,the quality of the
conference will be impacted if the party you are conferencing with has poor
quality equipment.
Maintenance
!
If you hear It could be that
No dial tone
Static or noise
Calls can come
in, but you can't
dial out.
Try this
Base unit is not
connected to telephone
jack.
You are not using an
analog phone line.
Connect the base unit to the
telephone jack using the
supplied telephone cable.
Check that you are using an
analog phone line. Consult your
IT department for help.
You have a bad
telephone connection.
You have a bad
telephone line.
The other party's room
is too noisy.
Place the call again to see if
another line provides a better
connection.
Plug a working phone into the
phone jack. If the line is still
noisy, call your telephone
company.
Ask the other party to turn off
noisy equipment.
The dialing mode (tone
or pulse) is set
incorrectly for your
service.
See page 10 for instructions
on changing the dialing mode.
Poor audio The equipment on the
far end is of lesser quality.
The equipment should be upgraded.
Participants can try sitting closer
to equipment and eliminate
background noises.