Page 32 Coby Electronics Corpor ation
Page 32 Coby Electronics Corpor ation www.cobyusa.com Page 33
If you have a problem with this unit, please read the tr oubleshooting guide below
and check our website at www.cobyusa.com fo r Frequently Asked Questions
(FAQs) and rmware updates. If these resources do not resol ve the problem,
please contact Technical Support.
The player does not turn on.
Make sure the unit has been powered on manually (i.e., the Power Switch has
been physically set to the ON position).
Ensure that the power cord has been properly c onnected to the power outlet.
I cannot select a memory card.
Ensure that a memory card or USB ash dri ve has been properly installed.
Ensure that the memory card or USB ash dr ive is not defective.
The player will not play my music le.
Ensure that the le is in a compatible format (M P3 or WMA).
The le may be copy-protected. This player canno t play copy-protected les.
The player will not play my video le.
Ensure that the video le will play on your computer us ing Windows Media
Player 10. If the le works on the computer, use the same compute r to con-
vert the video to a compatible format.
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troubleshooting
COBY Electronics Technical Supp ort
56-65 Rust Street
Maspeth, NY 11378
Email: techsupport@cobyusa.com
Web: www.cobyusa.com
Phone: 800-727-3592 (8:00 AM–11:00 PM EST, seven days a week)
800-681-2629 (8:00 AM –5:30 PM EST, Monday to Friday)
718-416-3197 (8:00 AM–5:30 PM EST, Monday to Friday)