Troubleshooting
This troubleshooting guide aims to save you time in case you experience any inconvenience with this digital audio player. If you are still having difficulty, please contact Technical Support.
My player does not work.
1.Ensure that the battery is charged.
2.Ensure that the battery has been properly installed.
File transfer failure.
1.Ensure that the USB driver has been installed correctly on the PC.
2.Ensure that the USB cable is attached securely to both the PC and your player.
3.Ensure that your player's memory capacity limit has not been reached.
4.Ensure that the battery is charged.
Poor sound quality or no sound.
1.Ensure that the volume level is not set to "0". 2.Ensure that your headphones are attached securely
to the headphone jack.
3.Poor sound quality may result from corrupt or poorly encoded music files. Try downloading the music file again or encoding the file at a higher bitrate. The recommended minimum bit rate for this player is 128 kbps for Mp3 files and 64 kbps for WMA files.
Troubleshooting
There's something wrong with the LCD screen. 1.Remove, and then replace the battery.
2.Please call Technical Support for a
Technical Support
Monday to Friday: 8:30 AM - 8:30 PM EST Saturday and Sunday:9:00 AM - 5:30 PM EST
You can also reach us online at www.cobyusa.com or by
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