Common Troubleshooting
Problems
Possible Solutions
No Power
*Ensure that the "HOLD" button is turned off.
*The Battery level may be too low. Charge the unit.
*Reset the unit by inserting a pin on the back of the unit "Reset"
hole.
Music does NOT Play or
Freezes
*Unknown Format (WMA with DRM).
*The file(s) are corrupted or damaged.
*Unsupported file format (ACC, WAV, M4A…Etc.)
No Sound after file transfer
*Ensure that the original file plays on your computer. If not, then
you will need to obtain the codec for that file.
*Unsupported format.
Video Conversion Error
*Ensure that the original file plays on your computer. If not, then
you will need to obtain the codec for that file.
*Unsupported format.
Video Issues
*Make sure that you are using the correct output frame size and
the correct output frame rate.
*For the best output frame size, set the MTV Video Converter
to 160X128 or 160X112 @ 15fps (sports Video).
Computer does NOT recognized
the MP3 player
*Check the connections.
*Switch USB ports or DO NOT use a USB extension cable.
*Go into the player "Setup" and change the USB mode to either
MTP to MSC or MSC to MTP.